Bad managers are costing employers their workforce
Although poor management can create a difficult work environment, there ways that organizations can create a more effective manager as well as a more engaged and productive workforce. Read this blog post to learn more.
Most employees have had an encounter with someone they would describe as a “bad boss,” a manager who makes things more difficult through bullying and incompetence. These ineffective leaders can cause employees significant stress on top of the pressures they are already facing.
At some point in their careers one in two employees has left a job to get away from a toxic manager, according to a Gallup study. Poor managers aren’t just an issue for employees; a bad boss can have a powerful impact on company cost. Indeed, companies lose about $7.29 per day for each poorly communicating manager in their organization, according to Vital Learning, a management and leadership training program provider.
“Managers have a profound impact on the well-being of employees,” says Laura Hamill, chief people officer at Limeade, an employee engagement company. “That just makes sense — how could you feel good and have a sense of purpose if your manager works against you? We know that our feelings about work can play a huge role in our overall quality of life — it can be a main source of stress or something that brings purpose to our lives.”
A good manager can be identified by three qualities, says Alexander Alonso, chief knowledge officer at the Society for Human Resource Management. First, they are someone who is in constant contact with employees, providing engaging, open and transparent communication. Second, a good manager is focused on performance management, meaning that supervisors need to prioritize evaluating each employee's personal growth, and their role within the team, so there is consistent productivity.
“The third thing is not making a mess and not falling into a hornet's nest of a mess associated with people management,” Alonso says. “There are some basic things that are just absolutely critical. Don't be the person who tells an inappropriate joke or who tells somebody that you don't like them.”
A team leader with all of these qualities can have a significantly positive impact on employee mental health and well-being.
A good manager can empower, challenge, educate, enable employees to feel part of a team, and find opportunities for professional and personal development, says Patricia Elias the chief legal and people officer at ServiceSource, an outsourced go-to-market services provider that delivers digital sales, customer success and renewal solutions to B2B enterprises.
“Of course, a bad manager does the opposite — at best, creating a disengaged team, and at worst, destroying confidence and potential,” Elias says.
While a poor manager can create a difficult work environment for employees, there are steps organizations can take to create a more effective manager and a more engaged and productive workforce.
There are five skills employees say people managers could improve to create a more positive work environment, according to the SHRM survey: communicating effectively (41%), developing and training the team (38%), managing time and delegating (37%), cultivating a positive and inclusive team culture (35%) and managing team performance (35%).
“There is no relationship in the workplace more powerful than the one between people managers and employees," says SHRM CEO Johnny C. Taylor. "As working Americans challenge organizations to manage and lead differently, those that don't will find themselves left behind. By skilling up managers, HR can spend more time strategizing, cultivating culture and delivering bottom line results.”
Bad managers tend not to recognize that quality in themselves and employees typically don’t report these incompetencies to upper management out of fear of retaliation or of losing their jobs. So it is up to HR to identify and fix these issues.
“Where HR really comes in is their one-on-one interactions with the managers,” Alonso says. “Bad managers tend not to be self reflective, and one of the things that stands out is, they will not hear the things that they say. And HR plays an important role in sort of parroting back what it is that they need to do.”
Another tactic HR can utilize to deal with this issue is interviewing the staff beyond the onboarding and exiting processes, Alonso says.
About 84% of American workers say poorly trained people managers create a lot of unnecessary work and stress, according to the SHRM survey. A further 57% of American workers say managers in their workplace could benefit from training on how to be a better people manager. Half of those surveyed feel their own performance would improve if their direct supervisor received additional training in people management.
“Unfortunately, many of us have had bad managers and have learned how we don’t want to manage others — so we’ve rejected those approaches and embraced a more human management style,” Limeade’s Hamill says. “But it’s hard to be effective without also having positive manager role models and the psychological safety in our organizations to stand up to traditional command-and-control models.”
SOURCE: Schiavo, A. (20 August 2020) "Bad managers are costing employers their workforce" (Web Blog Post). Retrieved from https://www.employeebenefitadviser.com/news/bad-managers-are-costing-employers-their-workforce
Personalization helps meet the needs of multiple generations in the workplace
In many workplace organizations, there has been an increase in age demographics. As many generations are beginning to work together, it's necessary for organizations to cater to all generations while catering to their different needs, wants, and styles. Read this blog post to learn more.
Changing demographics are creating more age diversity in the workplace, and this 5-generation age range means employers are increasingly faced with catering to different priorities and communication styles with benefits.
When it comes to health and wellbeing, employees between the ages of 55 and 64 prioritize benefits related to physical health, while younger employees care more about social and mental health, according to a study from Optum.
“The one-size-fits-all approach to communication, benefits and services needs to evolve,” says Seth Serxner, chief health officer at Optum. “The challenges a 35-year-old woman with young kids has is very different from a boomer or an empty nester who are dealing with other issues, so the life circumstances are very different.”
Instead, employers should look towards implementing a personalized communication strategy, or even hyper-personalization of benefits related to life cycles, Serxner says.
“If you think about saving in a health savings account, for example, we like to really target these different groups,” he says. “Once we do that, we see a tremendous increase in contributions and the overall savings averages.”
Wil Lewis, a diversity and inclusion executive and head of global disability strategy at Bank of America, says that since the company functions in several different countries, it emphasizes diversity of experience, culture and generations.
“One of the things that we've done as an organization is focused on how to integrate the wisdom that comes from past experiences and be sure that we leverage some of their ideas and make decisions for the future,” Lewis says.
Bank of America is one of over 1,000 employers who have signed the AARP Employer Pledge Program, a nationwide group of employers that stand with AARP in affirming the value of experienced workers and are committed to developing diverse organizations. They have pledged to promote equal opportunity for all workers, regardless of age.
Bank of America also has an intergenerational employee network, with chapters across the U.S. and other countries. The network has, among other things, created mentoring programs where employees in different generations can come together and learn from each other in person or virtually.
“It's actually one of our fastest growing employee networks inside the company,” Lewis says. “We’re really trying to drive connectivity and opportunity for them to learn from one another.”
The company aims to have a broad and comprehensive benefit range that touches on all individual generations, says Ebony Thomas, a global human resources executive at Bank of America.
“We are really thinking about where employees are in their life cycle, and tailoring services, learning, training or benefits to that life cycle,” she says. “It's really thinking ‘are we inclusive of everyone in the organization, in different stages and points in their lives?’ and how a benefit impacts them.”
The Optum data also discovered differences in financial service needs among generations. Younger generations are more concerned about debt, student tuition and how to start saving, whereas older generations may be more interested in things like buying a house, family health or retirement, says Optum’s Serxner.
Technology is another area of great discrepancy among the workplace age gap. Serxner says understanding how millennials or younger generations think about text messaging versus older generations can help employers rethink how they’re utilizing technology and what impact it has.
“There can be mental and behavioral impacts from using technology,” he says. “Employees can start to feel isolated, lonely or left out, based on the way an organization might cater to only one group, or might have a bias toward one kind of technology, whereas some people really feel it's critical to be face-to-face or on the phone.”
It’s critical employers learn and understand the makeup of their workforce, and tailor their communication strategy to their needs, Serxner says. Employers can drive up engagement and participation in their benefit offerings.
“I work with one digital company communications company that’s more than 70% millennial, and all of their outreach, benefits and promotions are phone based,” Serxner says. “I have other older energy and utility companies where they still do big pool meetings, and hand out brochures and packages, where they have individuals explaining the benefits. So the employers tend to have a sense of who their populations are, and tailor their approaches accordingly.”
SOURCE: Nedlund, E. (08 May 2020) "Personalization helps meet the needs of multiple generations in the workplace" (Web Blog Post). Retrieved from https://www.employeebenefitadviser.com/news/personalization-helps-meet-the-needs-of-multiple-generations-in-the-workplace
3 steps to optimize intern onboarding and training
Internships are often used to help students form a decision of where they may want to continue their career, or what field they may want to pursue. Read this blog post to learn three steps on optimizing interns and their training.
HR leaders face myriad challenges in crafting a positive candidate experience and establishing a strong culture across organizations, and there's an added twist when it comes to internship programs: this must be achieved in an exceptionally short amount of time.
"As much as Facebook is evaluating interns for their long-term potential as future employees, we know for certain that interns are also evaluating whether Facebook is where they want to launch their career," Oscar Perez, diversity recruitment and programs manager at Facebook, told HR Dive. "Interning allows college students to make more informed decisions about the type of company they want to work for and helps them crystallize a vision for the type of employee they want to be."
The intern experience trifecta
Multiple academics and learning experts echoed Perez's sentiments to HR Dive, generally suggesting that HR can find success with three steps: a short, formal onboarding; building in mechanisms for continuous skill-building; and a focus on the value of exposure to the business world.
Some formal onboarding
While some experts suggest that employee onboarding plans should cover at least a new hire's first 90 days, that's obviously not feasible for an internship that may last only 90 days.
"Something on the order of 10 to 15% is not unusual," Brooks Holtom, a management professor at Georgetown University told HR Dive. "Two or three days of up front training, and then maybe two hours a week on a Friday helps to increase both the capacity of the people but also the probability that they enjoy the work and they come back."
Still, an employer's onboarding for traditional employees may provide a roadmap, especially when it comes to the early days. This should include administrative tasks, introductions and acclimation to tasks.
"For all interns [at Facebook], the first day of their internship is spent in New Hire Orientation," Perez shared. "Where you get to hear from employees around the company on guiding principles that we anchor in as a company, critical logistical information that you'll need to navigate your time as an intern, [and] get an understanding of the other interns that will be your ‘home-base' community during your time at Facebook."
From there, interns meet their teams and learn more about the scope of their internship project, Perez continued. They also attend role-specific training on tools, expectations and critical concepts for both their role and beyond.
It may help to think about onboarding in three parts — pre-boarding, orientation and ramping up to productivity — according to Leslie Deutsch, director of learning solutions at TEKsystems. Deutsch previously shared a model for onboarding traditional employees; a similar, albeit more streamlined, structure can help when thinking about interns, she said.
"You want to give them exposure to your organization," Deutsch told HR Dive in a February interview, adding that it's important to make clear company values, mission and vision. Although, if interns are there to support a specific project or initiative, it may need to be more detailed, she said.
Pre-boarding can also be valuable, both as a way to engage the intern as a high-potential full-time candidate and to ensure they are learning as much about the company as they can before their first day. "I've seen pretty commonly [that] the onboarding and training actually starts before they even formally start the job. It's about building the relationship," Nicole Coomber, a professor of management at the University of Maryland, told HR Dive. "There are a lot of smaller interactions that happen before they come on board so that they have a lot of clarity on what they're actually doing when they get there."
Continuous, experiential training
Following formal onboarding, HR will want to focus on continuous learning, according to Holtom.
He noted that such efforts are good for building capacity and making sure that interns feel they are gaining from the experience. There are a lot of ways to deliver this kind of training, however, and it does not need to be formal or in-person; it can be worthwhile, for example, to make learning opportunities experiential.
"[Students] want to gain the experience that prepares them for the next professional opportunity and the chance to build relationships with other professionals in their field. That really sets apart a positive internship experience from a negative one," Rachel Loock, associate director of career services at the University of Maryland's Robert H. Smith School of Business, told HR Dive.
For graduate school interns, experiential learning can be particularly valuable because they are already experienced professionals that may be making a career switch. They may need to get up to speed on certain software or business concepts to successfully make that switch.
"MBA internships are often used as a ‘bridge' to pivot from one industry or function to another, Doreen Amorosa, associate dean of career services at the Georgetown McDonough School of Business, told HR Dive. "Successful internships allow MBA students to demonstrate newly acquired academic skills which enable those career transitions," she said.
SOURCE: Kidwai, A. (13 April 2020) "3 steps to optimize intern onboarding and training" (Web Blog Post). Retrieved from https://www.hrdive.com/news/3-steps-to-optimize-intern-onboarding-and-training/576014/
Viewpoint: 3 Steps to Make Learning Part of Company Culture
Workplaces are constantly changing, and so is the world of work. Where things are constantly changing, culture is changing as well. Read this blog post to learn helpful tips for learning company culture.
As technology transforms the world of work, learning is moving from the periphery to the core of corporate strategy. Upskilling is quickly becoming a business imperative, and hiring managers are teaming up with talent developers to ensure that business leaders have the talent they need to thrive.
With good reason, LinkedIn Learning's 2020 Workplace Learning Report shows that nearly all of today's talent developers have no problem securing executive buy-in, and CEOs now spend 20 percent more time learning soft skills than their employees spend. But in a workplace where the pace of change continues to accelerate, it takes more than just buy-in to build a learning culture that companies need today. As we work through the pandemic, an agile learning culture is needed now more than ever—one that enables employees to demonstrate their ability to quickly adapt to new environments, new protocol and shifting market demands.
Over the last year, Kraft Heinz's embrace of ownership—a principle that is core to our DNA as a company—has helped us to spark a learning transformation at Kraft Heinz. Here are three practices that can help you do the same.
1. Own your learning.
It's no secret that great leaders lead by example, and it's no different with learning initiatives. Learning champions must inspire and encourage others throughout their organization to pursue learning. That's difficult to do without first fully embracing learning themselves.
As chief learning officer, I needed to put myself in my learners' shoes. I couldn't tell them it was possible to carve out time in their busy lives for learning without first doing so myself. So, in February 2019, I made a commitment to learning something new every day. As part of that daily learning commitment, I completed a variety of learning experiences through our company's corporate learning platform, Ownerversity, and began sharing what I learned through our internal messaging app, the KetchApp.
Using the hashtags #LearnLikeAnOwner and #MakeTimeForLearning, my colleagues were able to follow along on my daily learning journey, picking up work-relevant lessons, tips and insight and—most importantly—seeing just how much I personally valued learning. They saw what was possible. A year later, learning has become a cultural conversation topic across the organization.
2. Build and keep building.
Taking a grassroots approach to building excitement for learning has helped inspire a movement among our employees. But we also knew that movement had to actually lead our workers somewhere worthwhile. For us, it was not a matter of "if you build it, they will come." It was the inverse: The employees were already on their way, and we had to ensure we continued to build and enhance a learning ecosystem that could truly support their aspirations and learning goals.
It started with making a commitment to learning at every level and ensuring that the learning was ongoing and democratic. Anyone who wants to learn can have that opportunity, every day. Requiring more than a one-and-done approach, this initiative needed a team dedicated to developing the tools to make sure that can happen.
Our learning offerings allow for active learning, encourage continuous reflection and help employees see the impact learning can have on their careers. Those offerings include custom courses, as well as access to thousands of LinkedIn Learning courses and other digital resources focused on business, technology and creative subjects to help employees build the skills they need throughout their careers.
3. Activate ambassadors.
One person alone cannot champion learning across an entire company. Learning champions must create a network of like-minded ambassadors at every level who can inspire and encourage their co-workers. Building a learning culture cannot simply be a top-down mandate; it must be a ground-up movement.
We expect all of our employees to seek out high-impact learning experiences, commit to learning—even if for just a few minutes—every day, and encourage others to do the same. On some days, that could be dedicating time to an e-learning course, but on others, it could be listening to a podcast, attending a live learning event or reading a magazine article. Last year, to help promote this goal, we created learning-commitment categories to help guide employees in setting aside time to learn from September through the end of the year. The goals included 15 minutes per month, 15 minutes every other week and 15 minutes per week. Even our CEO and chief people officer pledged to make one of these commitments.
Some employees have become especially invested in this new culture of learning. We recently invited 20 dedicated learners to a #LearnLikeAnOwner retreat, rewarding their commitment to learning, and also providing them with tools and resources they need to inspire others. They returned to their roles within the organization with the knowledge and confidence of being official learning ambassadors. Other employees know they can turn to these learning ambassadors for the inspiration, encouragement and guidance they need to pursue learning every day.
What I've learned over the past year as chief learning officer at Kraft Heinz is that leading by example paired with creating an environment of excitement and inspiration can truly fuel a cultural change.
SOURCE: Bassey, P. (21 May 2020) "Viewpoint: 3 Steps to Make Learning Part of Company Culture" (Web Blog Post). Retrieved from https://www.shrm.org/resourcesandtools/hr-topics/organizational-and-employee-development/pages/viewpoint-3-steps-to-make-learning-part-of-company-culture.aspx
Employees say ‘feeling stressed’ is top reason for lying about sick days
Many employees use their sick days for their physical and mental health when they feel as if they won't be at their peak to perform their job. With that being said, employees may also use sick days when they feel stressed. Read this blog post to learn more.
A third of employees have lied to their employer about their reasons for taking a sick day, with the most common reason being stress, according to a new report by international health benefits provider Aetna International.
As the world’s attention turns to the mental health impact of COVID-19, these confessions suggest that the stigma remains in workplaces.
“If employees have physical or mental health problems, then they're not going to be at their peak to be able to do their job,” says Dr. Hemal Desai, global medical director at Aetna International. “When people lie to take a day off, it really hides the problem, and when they are at work, presenteeism is a really big issue.”
The Employee Perceptions of Mental and Physical Health in the Workplace report explores the views of employees in regards to taking sick days, discussing health issues at work and the impact a mental health diagnosis can play in reducing their experiences of stigma.
Out of the employees surveyed in the U.K., the U.S., Singapore and the United Arab Emirates, those in the U.S. are the most likely to lie to their employer about their reason for taking a sick day. While “wanting a day off” was the second most frequently cited reason for lying, the most common reasons overall related to mental and emotional health, ranging from feeling stressed or down to not thinking their boss would understand.
In the U.S., about 40% of people reported a mental health diagnosis, but less than half of adults receive treatment, according to the National Alliance on Mental Illness. The fear of stigma around these mental health challenges is an issue employees must address, Dr. Desai says.
“Employees don't feel that taking sick leave for mental health problems is something that will either be accepted or considered as good practice by their employers,” Dr. Desai says. “It’s important employers address this hidden problem, because it will ultimately drive better productivity and wellbeing of their workforce.”
Creating a culture of acceptance, especially from a company’s leadership team, is a first step employers can take to easing the stigma of speaking up.
“Employers can do a lot to try and foster more transparency and reduce stigma. Making that parity between mental and physical health will create much more transparency and build trust within an organization, especially if there’s an open culture, particularly by senior leaders, where you can talk about mental health issues,” he says.
Employers also need to ensure employees are aware of and are using mental health resources and benefits, Dr. Desai says. A large majority of companies offer mental health benefits through an EAP, but utilization rates for these services are typically below 10%, according to SHRM. Boosting usage is key to supporting employee wellbeing.
“Employers need to be working with health and benefits providers, because the providers will have a lot of support tools that can help employees,” he says. “Making sure that that support is there from the employers is really key, so that you can drive a really happy and healthy workforce that can be productive, which is particularly important during this COVID-19 situation.”
SOURCE: Nedlund, E. (11 June 2020) "Employees say ‘feeling stressed’ is top reason for lying about sick days" (Web Blog Post). Retrieved from https://www.benefitnews.com/news/employees-say-feeling-stressed-is-top-reason-for-lying-about-sick-days
Supplemental Benefits With Russ Goldner
August 3, 2020
Dear Valued Client,
I hope this letter finds you well. It has been a very interesting year to say the least. Times are ever evolving, but our goal at Saxon remains unchanged to ensure you have the best benefit experience possible. In working with over 600 groups, we find this comes in many forms and fashions.
The one aspect of benefits that Saxon has provided through direct to carrier relationships is the supplemental benefit arena. Supplemental benefits are plans many folks use to help offset the cost of a major medical procedure or the recent rise of deductibles. In response to the more frequent request for these plans, I am excited to announce Saxon has decided to step into this arena to assist our clients directly.
Russ Goldner has joined Saxon as our Director of Supplemental Benefits. With 15 years of experience in this discipline, Russ can assist in developing a supplemental benefits program that fits the needs of your company and, most importantly, the needs of your employees.
Supplemental benefits are an excellent means of complimenting your major benefit lines because they further enhance a benefit lineup assisting in both recruiting and retention. These lines are voluntary, allowing your employees to opt for coverage that is best for them and their families, especially in filling potential gaps in their deductible funding or costs of living while recovering from a medical malady.
Russ will be following up with you to further discuss the advantages of providing supplemental benefits to your employees. If you want to reach out to Russ prior to, he can be reached via email at rgoldner@gosaxon.com or via phone at (513) 317-8412.
Respectfully,
Jamie Charlton
Spotlight Value of Benefits Package During Open Enrollment
The COVID-19 pandemic has highlighted the importance of helping employees maintain physical, mental and financial health, making this year's open enrollment period a critical time for employers to think about the benefits they're providing and to communicate the value of these offerings to employees.
"This is not a typical year," said Hope Manion, senior vice president for Fidelity Investments' workplace consulting division. "We cannot simply default our benefits like we may have done in previous years."
She advises employers to encourage employees to spend more time during this year's enrollment period reviewing their benefits, learning about all of their offerings and asking questions. "Given that so many have experienced financial and health crises this year, now is the time to ensure they don't overlook benefits that could impact their future health and financial well-being," she noted.
Employees Rush Through Enrollment
Nearly three-quarters of employees—73 percent—spend less than an hour, and 41 percent invest less than 30 minutes, reviewing their benefits at enrollment time, according to a March study of 1,200 U.S. consumers on behalf of life and accident insurer Colonial Life. Because the pandemic has changed the way millions of workers live and work, simply rushing through their annual benefits enrollment won't do this year.
"If this year has taught us anything, it's the importance of our health and the value in taking every opportunity to protect it," said Richard Shaffer, senior vice president of field and market development at Colonial Life. "As we head into enrollment season this fall, workers across the country need to take time to ensure they're protecting their families, finances and futures against unexpected events."
Surprisingly, those who are the least confident in their knowledge of the benefits available to them are most likely to rush through the enrollment process. Nearly 90 percent of employees who reported not understanding their benefits "at all" said they plan to spend less than an hour on enrollment this year.
"Especially in today's environment, offering benefits isn't enough," Shaffer said. "To make the investment pay off, employers must ensure employees take the time to understand, value and participate in the benefits enrollment process."
Showcasing How Benefits Are Vital
A new Fidelity report, Uncovering the Real Value of the Benefits You Offer, shows that employees are often unaware of their benefits options and frequently don't take advantage of them. The findings are from a survey of nearly 9,500 participants in Fidelity-administered benefit plans.
For instance, only 61 percent of employees could report whether telemedicine was offered to them. "In this case, if you are offering a benefit low in awareness, you may need to go back to basics and increase promotional efforts that emphasize availability, what it is, and how to use it," the report points out.
Health saving accounts (HSAs) are a different story. While 92 percent of employees surveyed knew whether an HSA was available, many chose not to opt for a high-deductible health plan (HDHP), which is a requirement to contribute to an HSA. However, 89 percent of account-holders who used an HSA reported that it had a positive effect on their lives. "In this case, awareness about availability isn't the issue, but employees may not understand the value a benefit brings," the report stated.
Approaching Open Enrollment
Fidelity's Manion suggested that open enrollment communications encourage employees to consider the following when selecting benefits for the year ahead:
- Health insurance. Consider your finances, family health status, and preferred health care providers and hospitals when choosing health care coverage. Review deductibles and out-of-pocket maximums. To take advantage of an HSA, enroll in an HDHP.
- HSAs and flexible spending accounts (FSAs). Take the time to learn how each of these accounts can be used, reviewing eligibility guidelines and updates to coverage, including services like telemedicine and over-the-counter medications.
- Retirement savings. Consider increasing your 401(k) retirement savings plan contribution if the company reduced or suspended its match as a result of the COVID-19 pandemic.
Other benefits may not require an employee to enroll and so are often overlooked despite their value, Manion noted. Be sure to highlight information regarding:
- Telemedicine. Among Fidelity clients, 76 percent saw an increase in telemedicine use since the COVID-19 pandemic began. This benefit will continue to be important, and employees should understand how it works.
- Employee assistance programs (EAPs). As the pandemic caused many people to experience anxiety, mental health and counseling services, such as those offered through an EAP, saw a 39 percent increase in use. This is a benefit that is impactful to employees' overall well-being when offered.
- Wellness programs. Wellness programs are much appreciated when used, but 30 percent of employees surveyed did not know whether their employer offered them.
With millions of employees still working at home, effective benefits communication is more challenging than ever, Colonial Life's Schaffer said. He advised business and HR leaders to "ensure they're providing opportunities for employees to learn basic information and ask questions, even in a virtual environment."
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5 Questions to Kick-Start Open Enrollment Planning For employees dealing with physical, emotional and economic setbacks due to the pandemic, "this will be the year to reevaluate insurance and financial safety nets, so keep this in mind as you communicate about medical plans, disability insurance, flexible spending accounts and other financial wellness benefits," blogged Megan Yost, vice president and engagement strategist at communications consultancy Segal Benz in San Francisco. She advised open enrollment managers to ask themselves five questions:
"Even if you don't have all your plan design changes finalized just yet, planning ahead can help make everything go more smoothly and minimize unnecessary stress," Yost observed. "Lay your foundation now—and fill in the details when you have them." SOURCE: Miller, S. (10 August 2020) "Spotlight Value of Benefits Package During Open Enrollment" (Web Blog Post). Retrieved from https://www.shrm.org/resourcesandtools/hr-topics/benefits/pages/spotlight-benefits-value-during-open-enrollment.aspx |
Strategies for making mental healthcare core to your organization
Mental health in the workplace has been a topic of discussion for a continuous-time, but due to the coronavirus and many rules and regulations beginning to rise, there has been a rise in mental health numbers these past few months. Read this blog post to learn more.
American workers’ mental health improved last month after hitting a three-year low, but overall remains poor, as people struggle with the physical, psychological and financial stressors of the pandemic.
According to HR technology company Morneau Shepell’s May Mental Health Index, which surveyed 5,000 U.S. employees, the overall mental health score for May was -6, up slightly from April’s score of -8, the lowest in the last three years. However, with negative scores indicating worse mental health, the results show that American sentiment remains low.
The rise in May is likely due to state decisions to begin a phased reopening of non-essential retail businesses and restaurants, as well as employers allowing workers to return to the physical workplace, says Paula Allen, the senior vice president of research, analytics and innovation at Morneau Shepell.
“People are starting to see the light at the end of the tunnel,” she says. “But this is for sure not going to be linear. The possibility of a second wave of COVID is quite high.”
The coronavirus and its economic impact is not the only uncertainty that employees are facing. Protests demanding racial equality and justice for the victims of police brutality have erupted across the nation in response to the deaths of George Floyd and Breonna Taylor. Thirty-percent of Americans experienced symptoms of anxiety last week, according to data from the CDC.
“It’s kind of like having the Spanish Flu, the Great Depression, and the Civil Rights Movement all at the same time,” Allen says. “It would be unusual if that doesn’t impact people’s mental health and well-being because you really are taking away a sense of predictability, a sense of certainty, a sense of safety, with all of these things happening at the same time.”
The coronavirus crisis has brought to light the necessity of promoting better mental health in the workplace. Seventy-eight percent of companies offer an EAP with mental health resources, according to the Society for Human Resource Management. Ninety-three percent of companies have encouraged employees to take advantage of EAP resources like telehealth and virtual mental health programs in response to the pandemic, a recent Business Group on Health survey found. Morneau Shepell recommends that employers make mental health more visible in the organization and continue to provide support for employees.
“It works very well when an organization doesn’t look at mental health as a separate program or a separate project that they have a coordinator working on. It’s really built into their business culture as something that they see as valuable and they look for opportunities in every single way to help their employees,” Allen says.
With organizations feeling the effects of the economic downturn, 34% of companies in North America are considering or have implemented pay cuts, according to research from Korn Ferry.
The Morneau Shepell research shows, however, that this can actually be more detrimental to morale: Employees whose salaries were cut had lower mental health scores on the Mental Health Index than those who lost their jobs.
Those who experience a salary cut are put in “a position of limbo” as opposed to having “a clean break” from an employer, Allen says. While an organization may look at reducing an employee’s salary as a lesser evil when compared to terminating them outright, this can cause more anxiety than actually letting the employee go.
“The main thing is we’ve put people in a position of uncertainty, and that increases anxiety, ” she says. “It’s an important thing for organizations to pay attention to because often they will feel that it is a benevolent thing not to terminate someone but to keep them in a way that they can afford, which is to reduce salary. But the other side of the coin is recognizing that this does have a very real impact on people, and anything that those organizations can do to continue to make those people feel connected, to continue to make them feel valued and recognized, make sure that there’s outreach to them by managers, anything to balance the situation is what we would recommend.”
To improve mental health in the workplace, leaders should talk about the importance of good mental health and make employees aware of support services offered, such as an employee assistance program, Allen says.
“Make mental health a very visible thing in the organization. Communication from senior leadership that speaks about the importance of mental health, that the organization cares about the employees’ mental health, and makes sure that people are aware of services that the organization might sponsor,” she says. “That strong voice is important to build awareness and to reduce stigma.”
Organizations must also train their managers on how to handle mental health issues in the workplace. Sometimes managers will notice a change in an employee’s behavior and be at a loss as to how to deal with it, Allen says.
“They might ignore it, they might let it get worse, they might try to step in and become a counselor when they’re not a counselor,” she says. “But if a manager handles that situation well, often it’s a good trigger point for the employee to get the kind of help that they need.”
SOURCE: Del Rowe, S. (12 June 2020) "Strategies for making mental healthcare core to your organization" (Web Blog Post). Retrieved from https://www.employeebenefitadviser.com/news/strategies-for-making-mental-healthcare-core-to-your-organization
How to Maintain a Professional Presence on the Phone
If you are job hunting, start thinking about how you will handle employers' responses to your resume. While some recruiters will e-mail you, others may call. All too often, this happens when you're sitting down to dinner, the dogs are yapping, the kids are yelling or you're settling into a favorite Netflix binge. Don't get caught off guard. There's an easy way to know that a call is of a professional nature before you pick up the phone.
Protect Your Image
You can manage calls that come at awkward times by adding a phone number to your smartphone or landline. Many cell and landline companies offer multiple lines on a phone, each with a distinctive ringtone. With a second line, you can have a dedicated and confidential number with a voice mail message tailored to the professional image you wish to present to the world, and you can use this number exclusively for your job search and career management activities. If this line rings at an inconvenient time, you'll know to get yourself into a space where you can switch to your "professional voice" and talk without distraction, or to return the call in a few minutes when the mayhem at home is under control. Use this number on your resume, in your LinkedIn profile and for all other business communications: This can enhance your professional image, and it also acts as a buffer between your professional and personal life.
Put Your Extra Line to Work
Unemployment due to the pandemic has hit 30 million workers, or about one-quarter of the U.S. labor force. Record unemployment means that getting back into the workforce will require upgrading your job search and sharpening your interview skills.
In such a disrupted world, it would also be a good idea to think about a side gig that might leverage some of your professional skills. An additional revenue stream never hurts, particularly in times like these, and a side gig could even lead to full-time employment. Plus, every nickel you bring in can help ease the financial strain.
Just as it can help with your job search, your extra phone line can help you field and make calls related to your side gig. When that distinctive ringtone sounds, you'll know the call is about money, whether it's for a new job or a potential customer. Either way, you're alerted that the call requires you to answer in your professional voice.
It can take time for that side gig to start making you real money. Not all ideas take off like a rocket, but you'll learn more from your mistakes than your successes. Meanwhile, your efforts may bring in a little extra cash and keep your spirirts up.
If you've always had a dream for a side gig and you've been laid off, now is a great time to put your dream into action. If you need some inspiration, check out these ideas:
- 9 Jobs You Can Do Entirely on Your Phone
- How to Make Money with Your Smartphone
- The 9 Best Money-Making Apps of 2020
Make sure to set up a differentiated LinkedIn profile for your new business to act as a website for your side gig. Think of it as a resume written around your business's goals. With a phone number and a starter website, you have the two foundational basics for a 21st century global business.
SOURCE: Yate, M. (10 August 2020) "How to Maintain a Professional Presence on the Phone" (Web Blog Post). Retrieved from https://www.shrm.org/resourcesandtools/hr-topics/organizational-and-employee-development/career-advice/pages/how-to-maintain-a-professional-presence-on-the-phone.aspx
Working from home has improved employees’ connections to their pets
The coronavirus pandemic has caused many employees to work from home for months. Many of those employees have found that working from home has improved their connection with their furry friends. Read this blog post to learn more.
Richa Namballa, a data scientist and project manager with software company SAP, has been working from home since mid-March due to the coronavirus. She and her 14-year-old dachshund-mix Miles, are living with her parents as they wait out the pandemic. Miles has an enlarged heart and congestive heart failure, so he requires a lot of attention, but working from home allows Namballa to provide him with the care he needs. But Miles isn’t the only one who is benefiting from this arrangement. Having her beloved dog at her side while she works has been a boon to her productivity and mental health.
“Miles has definitely made working from home a lot more enjoyable,” Namballa says. “He's a good distraction once in a while, when you're kind of starting to burn out a little bit. It's definitely nice to be able to talk to him, pet him and take care of him.”
Being at home with Miles also helps to alleviate the worrying she typically does while at the office, as Miles’ vast healthcare needs can be distracting.
“I've had him since he was eight weeks old, so he's been here for a really long time,” Namballa says. “Being at home has also been good because I'm not as worried about him as I was when I was at work.”
Pets have played a huge role in improving a person’s physical and mental health, both pre-pandemic and throughout the coronavirus crisis. Owning a pet can reduce depression and improve a person’s mood, as well as lower cortisol, heart rate and blood pressure, according to the Human Animal Bond Research Institute.
For employees now working from home, those who are doing so with a pet have said they feel a greater bond with their pet and have felt more positive since the start of the pandemic, according to a survey by Banfield Pet Hospital.
Being able to work alongside a pet has “really helped create a sense of well being [during] this pandemic,” says Melissa Marshall, vice president of people and organization at Banfield Pet Hospital. “Pets actually being by our side creates a decompressive environment and it's been very positive.”
That bond has grown as employees spend more time at home. Twenty percent of the surveyed employees say they prefer working alongside their pets over their human co-workers.
And the pets are benefiting too: One-third of owners believe their pets appear to be happier (38%) and more playful (35%) during this time. Pets are also receiving extra love, with 65% percent of owners saying they are showing them increased affection.
However, employees are already preparing to transition back to the office as coronavirus restrictions lift, and are grappling with increased anxiety over how to manage without their pets at their side. Seventy three percent of people are concerned about going back to the office and spending time away from their pets, with 59% worried their dog or cat may suffer from separation anxiety once their new work schedule begins, according to the Banfield study.
For pet-owners anxious about what the future has in store, Marshall has several strategies employees can utilize to make the return to work as easy on their pets as possible.
For instance, employees should ease their pets into a new routine, so there isn’t such a shock for the animal when the owner isn’t there on a 24-hour basis anymore. Another tactic would be to give the pet their favorite distraction leading up to the moment of departure to pivot their attention on to something else.
“There's an element of fear. You've been spending all this time with your pet, and you have to go back to your [pre-pandemic] normal, so it shifts that human-pet bond that's been created,” Marshall says.
Employers are now tasked with figuring out how to incorporate the needs of their pet-owning employees into their return-to-work plans. Pet benefits are currently offered by 15% of organizations, and employers like SAP, Wolverine Worldwide, and Microsoft all offer employees a pet benefit such as dog friendly work environments, dog daycare or pet insurance.
Employers like SAP have recognized the role pets play in employees’ lives during COVID and beyond, and as such have enhanced their pet benefits. Recently, SAP teamed up with retailer Petco to offer a discounted wellness benefit and additional pet insurance coverage for accidents and illnesses, preventive care, and discounts on supplies and services at Petco.
“We recognize that pets are often important members of the family and can help our employees feel safe and secure — especially during times of stress,” Jason Russell, head of North America total rewards for SAP, says. “Offering pet insurance and pet bereavement leave aligns with our overall goal of supporting SAP employees and their families at work and in their everyday lives.”
Pet-friendly benefits like SAP’s pet insurance have helped Namballa afford the extensive medical bills for her dog Miles.
“I don't have to worry about if there's a huge medical expense, like an emergency room visit, because that's going to be covered. It also covers some preventive care,” she says. “I would have never thought about signing up for pet insurance before it was offered as an employee benefit.”
The benefits have also helped Namballa feel appreciated and seen by her employer, especially during times of high stress and anxiety.
“I struggled with mental health problems pretty much my whole life, and having a pet is one of the best therapies that I can think of. Pets are members of your family and they do give you unconditional love,” Namballa says. “I really appreciate it when employers acknowledge how important pets are to their employees. Pet insurance and pet bereavement leave are some of the most important benefits to people like me, and it's just it feels really reassuring when your employer recognizes that.”
SOURCE: Schiavo, A. (23 June 2020) "Working from home has improved employees’ connections to their pets" (Web Blog Post). Retrieved from https://www.employeebenefitadviser.com/news/working-from-home-has-improved-employees-connections-to-their-pets