Benefits fair cancelled? 6 strategies for remote benefits communication
Even as states begin to reopen from COVID-19-related closures and many employees return to their places of work, employers can’t rely on past approaches to communicate benefits information during open enrollment and to educate employees about their benefits. It’s unlikely that employers will be hosting large events like benefits fairs, a staple of open enrollment in past years, soon. In addition, some employees may continue to work remotely for an extended period, which means in-person benefits communication can’t be the only strategy.
Employers can consider several alternatives to craft an open enrollment and benefits education and engagement strategy that addresses these issues. For many employers, the solution will be to combine several of these approaches to ensure they are effectively communicating important benefits information and providing employees with more than one way to learn about their benefits and get answers to any questions that may arise.
Before developing a strategy, consider surveying employees to find out how they would prefer to receive information about benefits. Some people find email or printed materials effective, others prefer videos or interactive webinars, while others may be more responsive to receiving information via text message. Once you know your employees’ preferences, you can tailor your approach to increase the likelihood that your employees will use the tools you provide and have a positive experience.
- Recast your benefits fair as a virtual event. If you want to gather employees together and explain benefit options, how the open enrollment process will work this year and provide them with the opportunity to interact with benefit vendors, you could create a virtual event modelled on the in-person benefits fair. Depending on your organization’s size, the number of employees you need to reach, and where they are located (for example office employees, warehouse or field employees, and remote employees), your approach to hosting a virtual benefits fair will vary. A growing number of IT service vendors offer virtual event planning and execution services that include setting up the technology needed to conduct the event, handling invitations and registrations of participants, working with benefits vendors to set up virtual booths and arranging educational webinars as part of the event.
- Use your employee intranet, portal, or app. Regardless of whether you host a virtual event, you can use your employee website, portal or app and upload all the informational and educational material employees will need to make benefit choices. This approach can also include a secure portal that employees use to complete benefits forms. Another good feature to include is a chat, which can be either live chat or a chatbot, where employees can get answers to frequently asked questions and assistance with completing open enrollment forms.
- Host webinars. Webinars not only give you the ability to communicate information about benefits, they also give employees the chance to directly ask the HR and Benefits team questions. In addition to the live webinar, you can record the event and post it on your organization’s employee site or send a link via email so that employees who were not able to attend can still hear your message firsthand.
- Mail printed materials home. Some employees still prefer to receive benefits and enrollment information and forms in a printed format. It can provide a resource that they can easily refer back to when making their benefits sign up decision. Mailing these materials to employees’ home addresses rather than using your business address ensures that all employees, those who have returned onsite and those who are working remotely, have access to the information they need.
- Use texts and calendar reminders. To help employees stay on top of enrollment deadlines, send text messages and add reminders to their work calendars. Text messages can also be used to send links to more in depth information resources so employees can access information when required.
- One-on-one support is key. Employees are bound to have more complicated or confidential questions about their benefits choices, e.g. the need for information about coverage for cancer treatment or labor and delivery. Providing one-on-one phone and chat support from the HR and Benefits team gives employees a way to get answers to questions they don’t want to ask in a more public forum such as a webinar.
A benefits plan is only valuable if employees are knowledgeable about what benefits they have and how to access them. Many of these approaches can also be used on an ongoing basis to provide education on and drive engagement with benefits so employees and employers both get the most out of their plans.
SOURCE: Varn, M. (27 July 2020) "Benefits fair cancelled? 6 strategies for remote benefits communication" (Web Blog Post). Retrieved from https://www.benefitnews.com/opinion/benefits-fair-cancelled-6-strategies-for-remote-benefits-communication
When Should Managers Call HR?
When one thinks of contacting the HR department, it's often associated with filing a complaint or discussing a workplace issue that is in need of a resolution. There are often more reasons as to why the HR department needs to be contacted. Read this blog post to learn more.
Employers expect supervisors to resolve some issues on their own and to report other things to human resources—or possibly to in-house counsel—rather than to resolve them independently.
But do you know which is which? For example, you probably know that you should report to HR all complaints of unlawful discrimination, harassment or retaliation, even if:
- The employee requests that the complaint be kept confidential.
- The employee implores the supervisor not to consult with HR.
- The complaint appears to lack merit.
But in other instances, the line is less clear. For example, if an employee is frequently late, it's your job to resolve the issue by confronting the employee about his lateness and handling it according to established company policies. But what happens if the chronically tardy employee responds by saying that he has been late because of chemotherapy appointments? That's the kind of information you need to report to HR so a determination can be made about whether a work accommodation is appropriate.
Here are some other clarifications of when to report in suspect categories:
WAGE COMPLAINTS
An employee complaint about not being paid as much as he deserves usually is an employee relations issue, not a legal issue. But when an employee complains that the employer has failed to pay him for time worked or has made improper deductions from his pay, savvy supervisors will see legal red flags. For nonexempt employees, improper deductions may include things like not paying for short breaks. For exempt employees, improper deductions may include deductions inconsistent with the salary basis requirement of the overtime regulations of the Fair Labor Standards Act (FLSA), such as not paying an exempt employee for a holiday when the employer is closed.
By immediately reporting a wage complaint to HR, you let the organization determine whether the complaint has merit. If no money is owed or no improper deductions made, HR can correct—or at least try to correct—the employee's misunderstanding. On the other hand, if there was a mistake, HR can correct it before the employee files a complaint with an administrative agency or court. This should go a long way toward minimizing the employer's exposure to liquidated damages for willful violations of the FLSA, and it also may mitigate an employer's liability under state wage and hour laws, whose requirements and penalties are often more stringent than federal law.
Remember, you must report even minor wage claims. A single employee's small wage loss may signal a systemic problem affecting other employees—in other words, a class action waiting to be born.
ALLEGATIONS OF WRONGDOING BY OTHERS
More and more employees are "blowing the whistle" on alleged wrongs that may not directly affect their terms and conditions of employment—alleged corporate fraud, for example. Managers should report immediately complaints of criminal or fraudulent activity, or violations of statutes such as the Sarbanes-Oxley Act. You also should report alleged violations of core employer policies that may have material legal and business consequences, such as conflict of interest policies, business ethics standards or codes of conduct.
DISCLOSURE OF MEDICAL INFORMATION
Any disclosure of a serious health condition or a physical or mental impairment by a job applicant or employee should be reported to HR—even if the applicant or employee doesn't specifically seek an accommodation. During interviews, you may ask applicants whether they can perform the essential functions of the job for which they have applied—but you may not pursue any medical inquires before making a conditional offer of employment. Likewise, where a current employee's performance or behavior is below standard, managers need to focus on the deficiencies—and not inquire or speculate as to any suspected medical reason that may underlie them.
But what if an applicant says that he cannot perform a particular function because of clinical depression, or an employee acknowledges her performance deficiencies but says that lethargy resulting from her heart condition has caused them? In these cases, even though there was no direct request, the disclosure puts the employer on notice that the applicant or employee may need an accommodation. Accordingly, the employer—that is, HR and not you—may need to begin the interactive process to determine whether a reasonable accommodation is needed.
ACCOMMODATION OR LEAVE REQUESTS
An applicant or employee need not use the legal words "Americans with Disabilities Act (ADA) accommodation" or "Family and Medical Leave Act (FMLA)" to trigger statutory rights. The key is whether a reasonable supervisor would recognize the individual's communication as a request for an accommodation or a leave of absence. With regard to accommodations, for example, you should report requests for help, support, job changes, etc. if the employee—contemporaneously or previously—has disclosed the existence of a serious health condition or impairment.
As for leave, report requests for "time off" for medical or other potential FMLA situations, even if the employee does not utter "FMLA." Even if the employee clearly is not eligible for FMLA leave, you need to report a request for time off because a leave could be a reasonable accommodation under the ADA regardless of FMLA eligibility.
EVIDENCE OF UNION ACTIVITY
If 30 percent of eligible employees in an appropriate bargaining unit sign union authorization cards, the union can petition the National Labor Relations Board for an election. Even if an employer wins the election, the victory can be very costly. The key to avoiding elections is early detection of and rapid response to union activity. But employers often begin their counteroffensive only after the union has obtained the 30 percent showing of interest. Sometimes, this is because supervisors fail to report to HR what they may see as "isolated" signs of union support. A bundle of isolated, minor occurrences may amount to evidence of a serious union campaign.
Direct signs of union activity would include an employee handing out a union flier in the parking lot or wearing a pro-union T-shirt. Indirect warning signs would include unusual off-site gatherings of employees—at barbecues, bowling alleys and bars. You also need to be aware of the restrictions on your behavior under the National Labor Relations Act. Supervisors cannot:
- Spy on employees to see who may be engaging in union activity.
- Promise employees benefits for refraining from union activity.
- Interrogate employees as to whether they or others are engaging in union activity.
- Threaten or take adverse action against employees for engaging in union activity.
While you cannot spy, you can report what you see in plain view. And while you cannot interrogate employees about their union sympathies, you can report what is volunteered or what you inadvertently overhear.
GOVERNMENT COMMUNICATIONS
Inform HR immediately if you receive any communication from a government agency, official or entity, including everything ranging from a charge of discrimination filed with the EEOC or other agency to an on-site visit from a U.S. Department of Labor investigator asking to review certain files in connection with alleged overtime pay violations of the FLSA. It's not your duty to decide whether and to what degree to cooperate. Sometimes, government officials ask for more than they are entitled to have. And even where they have a legal right to the requested information, the manner in which the employer communicates can determine the legal outcome and damages that may flow from it. If an official contacts you by phone, be polite and say, "Our organization/company will cooperate with your request; however, I do not have the authority to respond. Let me give you the name and telephone number of the HR professional with whom you should speak. I also am going to contact HR right now."
LAWYER COMMUNICATIONS
Report immediately—and don't respond—to any subpoenas or letters from lawyers who do not represent the employer. In case of "friendly calls" from lawyers who are "just curious" about a few things, don't provide any information. There is no duty to cooperate with an attorney on a fishing expedition. Instead, say something like this: "I do not have authority to talk with you. Please give me your name and number and I will forward them to HR."
SIGNS OF WORKPLACE VIOLENCE.
Not all workplace violence is preventable. But sometimes there are warning signs that supervisors need to report to HR and/or security immediately, including:
- Discussions of or particular fascination with perpetrators or victims of violence.
- Talk of weapons that seems abnormal in frequency or content.
- Statements about hearing voices or receiving signals.
- Threats of suicide.
SOURCE: Segal, J. (21 July 2020) "When Should Managers Call HR?" (Web Blog Post). Retrieved from https://www.shrm.org/resourcesandtools/hr-topics/people-managers/pages/when-should-managers-call-hr.aspx
How to Monitor Your Employees — While Respecting Their Privacy
A recent survey found that 55 percent of millennials that had partaken in the survey plan to leave employers that prioritize profits over people. Read this blog post to learn more.
Even before Covid-19 sent an unprecedented number of people to work from home, employers were ramping up their efforts to monitor employee productivity. A 2018 Gartner report revealed that of 239 large corporations, 50% were monitoring the content of employee emails and social media accounts, along with who they met with and how they utilized their workspaces. A year later an Accenture survey of C-suite executives reported that 62% of their organizations were leveraging new tools to collect data on their employees.
These statistics were gathered before the coronavirus pandemic, which has made working from home a necessity for thousands of companies. With that transition having happened so rapidly, employers are left wondering how much work is actually going on. The fear of productivity losses, mingling with the horror of massively declining revenues, has encouraged many leaders to ramp up their employee monitoring efforts.
There is no shortage of digital tools for employee monitoring — or, as privacy advocates put it, “corporate surveillance.” Multiple services enable stealth monitoring, live video feeds, keyboard tracking, optical character recognition, keystroke recording, or location tracking. One such company, Hubstaff, implements random screen capture that can be customized for each person and set to report “once, twice, or three times per 10 minutes,” if managers so wish. Another company, Teramind, captures all keyboard activity and records “all information to comprehensive logs [that] can be used to formulate a base of user-based behavior analytics.”
Despite the easy availability of options, however, monitoring comes with real risk to the companies that pursue it. Surveillance threatens to erode trust between employers and employees. Accenture found that 52% of employees believe that mishandling of data damages trust — and only 30% of the C-suite executives who were polled reported themselves as “confident” that the data would always be used responsibly. Employees who are now subject to new levels of surveillance report being both “incredibly stressed out” by the constant monitoring and also afraid to speak up, a recipe for not only dissatisfaction but also burnout, both of which — ironically — decrease productivity. Worse, monitoring can invite a backlash: In October of 2019 Google employees went public about spy tools allegedly created to suppress internal dissent.
Tempting as it may be to implement monitoring in the service of protecting productivity, it also stands in stark contrast to recent trends in the corporate world. Many organizations have committed to fostering a better employee experience, with a particular focus on diversity and inclusion. There are not only strong ethical reasons for having one’s eye on that ball, but good bottom line reasons as well. The Deloitte Global Millennial Survey from 2019 found that 55% of millennials plan to leave employers that prioritize profits over people. Retention — which should be a priority for all companies, given the high expense of making and onboarding new hires — becomes difficult and costly for companies that don’t reflect those values. Given the risk of alienating employees coupled with the possibility of error and misapplication of these tools, it is quite likely that, for many, the juice just isn’t worth the squeeze.
Even so, some companies will still find it worth the tradeoffs. Justified fear of a collapsing economy reasonably drives employers to monitor their employees to ensure they are being productive and efficient. Indeed, they may even have ethically admirable aims in doing so, such as for the sake of their employees’ health and the health of the country as a whole. Furthermore, if the tools are deployed with the goal of discovering which employees are in need of additional help — more on this below — that may be all the more reason to monitor. But if your business concludes that it ought to monitor employees (for whatever reason), it is important to do so in a way that maximally respects its employees.
Here are six recommendations on how to walk this tightrope.
1. Choose your metrics carefully by involving all relevant stakeholders.
Applying numbers to things is easy, as is making quick judgments based on numeric scores spit out by a piece of software. This leads to both unnecessary surveillance and ill-formed decisions. It’s simply too easy to react to information that, in practice, is irrelevant to productivity, efficiency, and revenue. If you insist on monitoring employees, make sure what you’re tracking is relevant and necessary. Simply monitoring the quantity of emails written or read, for instance, is not a reliable indicator of productivity.
If you want the right metrics, then engage all of the relevant stakeholders in the process to determine those metrics, from hiring managers to supervisors to those who are actually being monitored. With regards to employee engagement it is especially important to reach both experienced and new employees, and that they are able to deliver their input in a setting where there is no fear of reprisal. For instance, they can be in discussion with a supervisor — but preferably not their direct supervisor, who has the authority to fire or promote them.
2. Be transparent with your employees about what you’re monitoring and why.
Part and parcel of respecting someone is that you take the time to openly and honestly communicate with them. Tell your employees what you’re monitoring and why. Give them the opportunity to offer feedback. Share the results of the monitoring with them and, crucially, provide a system by which they can appeal decisions about their career influenced by the data collected.
Transparency increases employee acceptance rates. Gartner found that only 30% of employees were comfortable with their employer monitoring their email. But in the same study, when an employer shared that they would be monitoring and explained why, more than 50% of workers reported being comfortable with it.
3. Offer carrots as well as sticks.
Monitoring or surveillance software is implicitly tied to overseers who are bent on compliance and submission. Oppressive governments, for example, tie surveillance with threats of fines and imprisonment. But you don’t need to pursue monitoring as a method of oppression. You would do better to think about it as a tool by which you can figure out how to help your employees be more productive or reward them for their hustle. That means thinking about what kinds of carrots can be used to motivate and boost relevant numbers, not just sticks to discourage inefficiencies.
4. Accept that very good workers will not always be able to do very good work all the time — especially under present circumstances.
These are unique times and it would be wrong — both ethically and factually — to make decisions about who is and who is not a good employee or a hard worker based on performance under these conditions. Some very hard-working and talented employees may be stretched extraordinarily thin due to a lack of school and child care options, for instance. These are people you want to keep because, in the long run, they provide a tremendous amount of value. Ensure that your supervisors take the time to talk to their supervisees when the numbers aren’t what you want them to be. And again, that conversation should reflect an understanding of the employee’s situation and focus on creative solutions, not threats.
5. Monitor your own systems to ensure that people of color and other vulnerable groups are not disproportionately affected.
Central to any company’s diversity and inclusion effort is a commitment to eliminating any discrimination against traditionally marginalized populations. Precisely because they have been marginalized, those populations tend to occupy more junior roles in an organization — and junior roles often suffer the most scrutiny. This means that there is a risk of disproportionately surveilling the very groups a company’s inclusivity efforts are designed to protect, which invites significant ethical, reputational, and legal risks.
If employee monitoring is being used, it is important that the most junior people are not surveilled to a greater extent than their managers, or at least not to an extent that places special burdens on them. For instance, it would be particularly troublesome if very junior employees received a level of surveillance — say, sentiment analysis or keyboard logging — that only slightly more senior people did not. A policy that says, “This is how we monitor all employees” raises fewer ethical red flags than a policy that says, “This is how we monitor most employees, except for the most junior ones, who undergo a great deal more surveillance.” Equal application of the law, in other words, legitimately blunts the force of charges of discrimination.
6. Decrease monitoring when and where you can.
The impulse to monitor is understandable, especially in these times. But as people return to their offices — and even as some continue to work from home — look for places to pull back monitoring efforts where things are going well. This communicates trust to employees. It also corrects for the tendency to acquire more control than necessary when circumstances are not as severe as they once were.
At the end of the day, your employees are your most valuable assets. They possess institutional knowledge and skills others do not. You’ve invested time and money in them and they are very expensive to replace. Treating them with respect is not only something they deserve — it’s crucial for a company’s retention efforts. If your company does choose to move ahead with surveillance software in this climate, you need to remind yourself that you are not the police. You should be monitoring employees not with a raised baton, but with an outstretched hand.
SOURCE: Blackman, R. (28 May 2020) "How to Monitor Your Employees — While Respecting Their Privacy" (Web Blog Post). Retrieved from https://hbr.org/2020/05/how-to-monitor-your-employees-while-respecting-their-privacy
What Happens When Employers Violate Shelter-in-Place Orders?
During the coronavirus pandemic, many states are allowing only essential businesses to stay open to the public, while other businesses are on a shelter-in-place order. Read this blog post to learn more.
In many states, only essential businesses can stay open to the public and only critical staff can remain at the worksite during the coronavirus pandemic. So what happens when employers ignore the rules? In some jurisdictions, employers can face civil or criminal penalties.
Officials in some states, including California, Georgia and New York, are asking people to report businesses that are violating shelter-in-place orders.
"Each and every one of us is called to work together and cooperate with emergency responders and public officials who are working hard to keep all New Yorkers safe," said New York Attorney General Letitia James.
We've rounded up articles and resources from SHRM Online and other trusted media outlets on shelter-in-place orders.
What Is an Essential Business?
To help combat the spread of COVID-19, the respiratory disease caused by the coronavirus, many state and local governments are issuing stay-at-home or shelter-in-place orders that only permit "essential" businesses to remain open. The distinction between "essential" and "nonessential" businesses isn't the same in each location, so employers need to review the specific orders that apply to their operations. Generally, essential businesses include health care, first responders, food production and delivery, medical supply, public utilities, communications and information technology, grocery stores, and gas stations. Nonessential businesses typically must allow employees to work remotely, close for a period of time or reduce their operations to certain activities that are necessary to preserve the business.
State and Local Coronavirus Decrees Raise Questions
Gray areas in state orders call for careful introspection and decision-making by businesses. Should they find a way to stay open to pay workers and maintain customers, or close for a less tangible public good—helping to prevent the spread of COVID-19? "Those are extremely difficult decisions to make and not the sort of thing most HR professionals were having to deal with five months ago," said Jackie Ford, a partner at Vorys, a labor and employment law firm in Houston, which issued its own citywide shelter-in-place rules on March 24. "It's a whole new skill set."
Civil and Criminal Penalties May Apply
Employers must follow shelter-in-place orders or they could face civil or criminal penalties. In Michigan, for example, violating the state's order is a criminal misdemeanor and businesses that don't comply can be fined and possibly shut down.
States with Shelter-in-Place Orders
Many state and local governments are implementing strict measures, but the duration of the orders vary. For instance, Alabama's order is in place until April 30, Virginia's expires June 10 and California's is effective until further notice. Here's a chart that shows which states have ordered nonessential businesses to close and where public officials have encouraged or mandated residents to stay at home.
Michigan Extends Retaliation Protections Amid COVID-19 Outbreak
Some states are also addressing coronavirus-related issues in their antiretaliation rules. For instance, on April 3, Michigan Gov. Gretchen Whitmer issued an executive order prohibiting employers from discharging, disciplining or otherwise retaliating against an employee for staying home from work because the employee tests positive for COVID-19, displays principal symptoms of COVID-19, or has had close contact with an individual who has tested positive or has symptoms.
Showing Compassion May Minimize Risk of Employee Claims
Care, show compassion, connect, communicate and be flexible—these are COVID-19's HR lessons. Johnny C. Taylor, Jr., SHRM-SCP, president and CEO of SHRM, summed things up as follows: "Every workplace operates under a set of guiding principles, whether overtly expressed or more subtly embedded in the culture. This is the moment to examine the principles that define you as an employer and a corporate citizen, and ensure they are ones you want to uphold and are prepared to live. Employees will rest easier knowing that you are operating under a strong value system that doesn't waver in good times or bad."
SOURCE: Nagele-Piazza, L. (13 April 2020 "What Happens When Employers Violate Shelter-in-Place Orders?" (Web Blog Post). Retrieved from https://www.shrm.org/resourcesandtools/legal-and-compliance/state-and-local-updates/pages/when-employers-violate-shelter-in-place-orders.aspx
COVID-19 Changes Internships, Apprenticeships
As the coronavirus pandemic has put a restriction on many plans, it's also raised concerns for organizations with internship and apprenticeship programs for early career development opportunities. Read this blog post from SHRM to learn more.
Travel restrictions and social-distancing mandates prompted by COVID-19 are causing organizations to rethink their approach to apprenticeships and internships, which typically involve hands-on, in-person participation.
The National Association of Colleges and Employers (NACE) is seeing a steady push toward moving internships online or limiting them in size and duration. A quick unscientific poll it conducted April 3 with 130 of its employer members provided insight on how members are adapting their programs:
- 35 percent are making no changes to their program.
- 35 percent are reducing the length of internships by delaying the start date.
- 29 percent are moving to a virtual program.
- 20 percent are moving events such as end-of-program presentations online.
- 15 percent are reducing the number of interns.
Some organizations are considering micro-internships that condense a 10-to-12-week internship into a one-to-two-week experience later in the summer, said Bruce Soltys, head of talent acquisition sourcing strategy at The Travelers Companies based in Hartford, Conn. It has a 450-person internship program at 25 locations throughout the U.S.
He was among speakers at a panel discussion on internships that NACE hosted April 2.
"Companies might put a little bit more of an emphasis on training and development where [interns] are really focused on the learning and development piece and not so much on a personal project," Soltys said.
"From a change management perspective, we've presented the case to our senior leaders to say, 'If we have to go down this path from a virtual-work standpoint, the main question is, can this work be done virtually?' I think a lot of managers are not comfortable with the notion of interns doing the work virtually because [interns] are so new to the organization."
SAS, a computer software company outside of Raleigh, N.C., has a seven-figure investment in its internship program, said Kayla Woitkowski, a university recruiter leader for SAS who spoke on the NACE panel. Her employer is "making sure that any internship that does go virtual … the students have valuable work" to perform.
She has found, based on phone conversations with other employers, that organizations are taking one of three stances toward internships in light of COVID-19:
- Turning their internship program into a virtual one, ensuring that any work interns have been hired to perform can be done remotely.
- Canceling internships.
- Pushing back start dates.
As organizations wrestle with what to do with their internship programs, it's important that they keep in contact with the students they selected, said David Ong, panel moderator and senior director of corporate recruiting at Maximus. The Washington, D.C.-based company is a health and human services provider for state, federal and local governments.
The organization met with all interns and program associates as a group to assure them that they would keep them up-to-date on the program's status.
"It is also just a chance to keep them engaged," Ong said. "A lot of these students have [other] options."
Online tools can be an internship program's friend, according to Renato Profico, CEO of Doodle, a Zurich-based online scheduling tool.
"They can translate culture into a digital setting to make interns and new hires feel included," said Profico, who has personally invited every employee to a 15-minute virtual coffee meeting over the next few weeks. "These little things are important at a time when employee engagement and retention could dip significantly."
Apprenticeships
Changes prompted by COVID-19 will likely cause companies to be more pragmatic in how they view the role of apprenticeships, said Jennifer Carlson. She is the co-founder and executive director of Apprenti, which operates in 12 states as a fully paid technology apprenticeship program for minorities, veterans and women.
"COVID-19 is going to force companies to be more deliberate and probably see apprenticeships as an equitable pipeline, equivalent with all their talent acquisition pipelines," Carlson said. "Not all jobs in the science, technology, engineering and math fields, for example, require a college degree.
"You can take people from nontraditional [areas] and train them and create a second pipeline [for talent] using apprenticeships."
One such example is the Youth Technology Apprenticeship Camp (YTAC) in Charlotte, N.C., a major technology workforce site in the U.S. Last year, for example, home-improvement company Lowe's announced the creation of a 2,000-employee global tech hub in Charlotte.
The demand for employees with tech skills "is off the charts for these companies," said Tariq Scott Bokhari, Charlotte city councilman and founder of the Carolina Fintech Hub. The Fintech Hub created YTAC and partnered with the city of Charlotte, the Charlotte Executive Leadership Council, the Bank of America Foundation and Charlotte-Mecklenburg Schools.
Apprentices are high-school seniors who earn a credential after completing the four-week program. Those performing above a certain threshold are guaranteed acceptance into the local Workforce Investment Network training program. After successfully completing six months of training, participants are guaranteed a job as a full stack developer with a starting salary of $55,000.
The pandemic prompted a format change to the apprenticeship: It will be entirely virtual. Participants meet in small virtual breakout groups to work on their project, participate in labs, hackathons and livestream competitions and attend virtual training.
Bokhari thinks the altered format will continue in some way after the pandemic is over. With the virtual setup, overhead costs are lower, so more students can be accommodated. It also mirrors what he thinks will be the new reality for work.
"I think things will change forever after this, but it will probably be some mixture of physical and virtual [format]. We want this experience … to mimic the real-life workforce environment. I think the real-life workforce environment is going to change."
SOURCE: Gurchiek, K. (13 April 2020) "COVID-19 Changes Internships, Apprenticeships" (Web Blog Post). Retrieved from https://www.shrm.org/ResourcesAndTools/hr-topics/organizational-and-employee-development/Pages/COVID19-Causes-Changes-to-Internships-Apprenticeships.aspx
5 ways hiring will feel more, not less, human in 2030
The interviewing process, the hiring process, and the process regarding paperwork are becoming easier with the help of technology. Although technology is creating a more efficient way to complete these processes, it may create a dehumanizing feeling. Read this blog post to learn more about keeping the human touch in the hiring process.
While 2030 may feel like something out of science fiction, recruiting will likely look more human than android. Trends such as using artificial intelligence and cloud technology to curate candidate analytics are on the horizon, experts said. But any new technological trend must be paired with a focus on onboarding, upskilling and reskilling current employees to compliment new talent that all require a human touch.
1. Talent acquisition agendas go strategic
EY Partner and the Americas Leader for People Advisory Services Kim Billeter told HR Dive that HR transformation and technology will be the cornerstone of any organizational transformation.
“HR is going to play a far more important role going forward in the overall visualization and disruption of an organization,” Billeter said.
A recruiter’s job — bringing new talent, and retaining and upscaling that talent — will drive the success of business transformation as a whole, not just the HR function, she said. Billeter helps clients understand how digital transformation includes both digital aspects and embracing human beings. A successful transformation will require hiring talent with hybrid skills, or hard and soft skills. In the coming years, Billeter said companies will use both internal and external recruiters in finding talent for specialty areas.
Recruitment will be “done largely by the internal teams and organizations,” but organizations will also incorporate external niche recruiters to find candidates with very specific skills, she said. For example, a company may have a D&I; executive-level position in the slate. To find the right candidate, they may use a specialty recruiting team to really focus on all aspects of the hiring agenda, Billeter explained.
Sourcing upfront to get niche or digital skills will become essential for recruiters. However, a lot of organizations are realizing that hiring talent with advanced or emerging digital skills can be costly, and they can’t hire them fast enough, Billeter said.
“So, we’re seeing more focus on upscaling and rescaling [existing employees] perhaps than just the puristic talent recruiting,” she said. That’s the “real value for organizations,” she added.
2. Curating candidate analytics happens in the cloud
There will be a focus on not only measuring a candidate’s technical skills but a candidate’s ability to align with a company’s culture, Billeter said.
“Quality-level metrics are a little harder to try to define as it relates to recruiting,” she said. But, “we’re seeing clients wanting to get to those candidate pools in a far more qualified way.”
That can be challenging, though.
“If a company’s strategy is in innovation, how can you measure if the candidate brings innovation?” Billeter said. “That’s where a lot of the next level thinking is coming. Curating a lot of that analytical data as it comes to really qualified candidates, and moving them in a very different way than we’ve done before.”
She said the companies that have been the most successful in implementing technology have done the hard work to “both standardize [and] understand the nuances of the processes.” But there aren’t a lot of organizations that know how to effectively utilize talent acquisition solutions or cloud HCM solutions, which provide methods intended to improve operations and cut expenses, Billeter said. Companies such as ADP are working to create a user-friendly workforce analytics platform intelligence to drill into a candidate’s potential.
One feature of ADP’s DataCloud platform is intelligent recruiting, which uses artificial intelligence (AI) and machine learning.
“Organizations say they have a hard time sifting through resumes for candidate relevancy,” Imran Ahmed, director of product marketing at ADP DataCloud, told HR Dive.
The new Storyboard feature uses a combination of machine learning and predictive analytics, along with advice based on ADP’s experience in human resources, Ahmed said, comparing it to Google Analytics.
“Storyboard is the exact same scenario where we’re pushing [insight] to the front of the organization,” he said. “We pull all of this information from various sources of data that we put out, and we actually serve up these recommendations to provide guidance.”
The tool can provide a narrative about human resources business challenges, such as the aging workforce, he said. For example, he said you could find out which positions are retirement eligible and what impact the positions have on the organization — low, medium or high.
Companies can also mimic the profiles of talented past employees to curate desired qualifications for a position, he said. “You can drill down so deep in this information to actually find look-alike employees,” Ahmed said.
In regard to choosing and implementing cloud solutions, Billeter said it’s essential to first solidify the goal of an organization’s transformation. It’s also important to keep in mind that it’s a “business-led transformation not an HR function transformation,” she added.
3. An entry-level hire will be the company’s future CEO
Organizations will still put a big emphasis on hiring for a diversity of ideas, which enhances a company’s culture and leads to profitability, according to Terrance S. Lockett, senior diversity program manager of Campus Advisory at Oracle.
“That’s why it’s critical that we get this diverse talent,” Lockett told HR Dive. But, in his opinion, a trend will be more of a focus on inclusion and equity, and “less about the word of diversity, per se.”
Recruiting diverse populations at the collegiate level will remain important as companies move those candidates up the talent pipeline into leadership roles, instead of looking outside of the organization for top executive talent, he added.
Organizations are focusing on the C-suite and “shaking up the board, shaking up the chart.”
“So it’s going to start from campus to recruiting,” Lockett said. “It’s key now that we get those people with potential because that’s going lead to the next wave of focusing on more internal growth of diversity.” According to the results of a survey by Zapier released on Jan. 27, 2020, millennials and Gen Zers want to stay a job for a significant amount of time, defying myths that younger generations tend to be job-hoppers and thus not worth the investment.
In searching for diverse talent, Lockett said Oracle, a multinational computer technology corporation, has partnered with Historically Black Colleges and Universities to find science, technology, engineering and mathematics (STEM) talent, but the company is also focusing on what he referred to as high diversity institutions (HDIs). For example, an HDI could be a college or university in which the engineering program has a high concentration of women students.
Lockett said that at Arizona State University, 40% or more of their engineering students are women.
4. Adjusting to communication styles becomes the norm
Billeter said a focus on enhancing communication styles for recruiters will grow in importance.
“If someone is very analytical, you’re communicating with them much differently than someone who’s on the more emotional side or more communicative,” she explained. “You’ll have to understand how to engage with them to get a more productive conversation.”
Even if a candidate is more analytical and prefers technology to be present in the interviewing process, like the 24/7 ability to ask questions online through chatbots, there still needs to be personal, one-on-one communication, Billeter said.
“It can’t just be only technology-based,” she said. “The human side of this is going to win the day.”
In addition to online conversations or phone calls, Billeter recommended that if a candidate is based in a location outside an organization’s headquarters, a company representative in that location could meet with them. She also said having “a quality candidate pool based on analytics and curating all of the different experience data” will enhance the delivery model, resulting in moving the process forward more quickly.
5. Candidate, employee and customer messaging merge
This year employers will begin to connect the candidate, employee and customer through one, insync company experience. “We’re seeing the employee and the candidate experience needs to meld into the customer experience because often times employees and or candidates are going to become customers,” Billeter said. “You have to be attracting the talent that’s going to drive your overall business strategy, but most importantly your customer strategy.”
She said chief human resources officers will focus on experience strategy first — one that involves both heightened tech and the human touch.
“The medium with which we meet people is going to be a combination of human as well as technology as well as ... living, feeling and seeing the culture of an organization — all of those things have to come together for it to be a good experience,” Billeter said.
No matter what year it is, candidates consider the quality of the recruitment process and their impressions of the recruiters, according to December 2019 survey results from career site Zety.
“If you can’t get the experience part of this equation right, you are probably going to be an unfortunate loser in the talent game,” Billeter said.
SOURCE: Estrada, S. (09 March 2020) "5 ways hiring will feel more, not less, human in 2030" (Web Blog Post). Retrieved from https://www.hrdive.com/news/5-ways-hiring-will-feel-more-not-less-human-in-2030/573153/
Common interview answers can say a lot about potential employees
Interviews can be stressful, long and overwhelming but the process can represent the first impression of a potential employee and can illustrate how they might communicate with colleagues and clients. The interview process can allow recruiters to get an understanding of who the candidate is. Continue reading this blog post to learn more about how common interview questions can show a lot about potential candidates.
The interview process is stressful for everyone involved. Employers are eager to get candidates through the door and candidates are overwhelmed about giving the perfect interview. Hiring managers should always consider a candidate’s past experience and expertise when looking to fill a position. However, looking closer at the way candidates approach basic interview questions can also provide valuable insight.
Sometimes, answers to the most common interview questions provide recruiters with the knowledge needed to get a clear understanding of who a candidate is. Although simple on the surface, when asking questions like, “tell me about yourself” and “why do you want to work here,” you are gaining important knowledge on how well a candidate will communicate with other employees and clients. It can also reveal their ability to take feedback and apply it, and how prepared they are for the interview.
“Tell me about yourself.”
Although this request is commonly used as an icebreaker, it is crucial to the interview and screening process. This is the candidate’s chance to give you a quick, comprehensive look into who they are as a person and a professional. Since this is such a popular, and expected, question in interviews, candidates should be prepared to provide a memorable, concise answer without feeling the need to ramble.
Look for a healthy blend of information on a candidate’s personal life, professional journey and some background information. Depending on the position and person, a good answer can include whether or not a candidate moved a lot growing up, classes they took in college that are relevant to the job they are applying for, or a little about their work history and personal life. When done correctly, a candidate will leave you with something to remember them by. At the same time, an effective answer also includes a candidate’s motivations and where they see their career long term.
“What is your biggest weakness?”
This question is notorious for prompting insincere and generic responses such as, “I’m always working late,” instead of giving an actual answer. Rather than accepting watered-down responses like these, challenge candidates to elaborate by pushing them out of their comfort zone.
Take the “working late” example – this response could indicate a time management issue, and it gives you an opportunity to question why they were unable to complete tasks during their allotted time. Use this to gauge whether or not the candidate is qualified for a particular position, and allow them to expand on how they plan to keep improving.
When discussing the biggest weakness, look for answers that reveal if they recognize their professional flaws, if they are working to improve and if they can take feedback from managers. It is key to seek out candidates who are willing to improve and achieve continuous growth.
“What would your previous manager say about you?”
An effective answer to this question should always go beyond “they loved me” – it should include a combination of honesty, vulnerability and directness.
If a candidate is having a hard time answering this question, ask them to simply summarize the feedback of their previous manager, which should include both positive and realistic points. For instance, an ideal response explores the areas where the candidate needed additional coaching, where they had the biggest opportunity to learn and what would have made their manager most proud.
“Do you have any questions for me?”
This is a classic interview-closer, but it is also yet another opportunity to see how prepared the candidate is for the interview and how interested they are in the job. Candidates who come prepared with a list of questions show that they have done their homework and have a genuine interest in learning more.
At the same time, you also want someone who has been engaged during the interview and is able to adapt. If they have questions on their list that have been answered during the interview, they should still go through them and refer to the previously discussed answer. Questions referencing specific aspects of the company, such as something they found in their research, also show that a candidate isn’t taking the same questions to every interview.
Although a normal process for most interviews, simple and common questions can tell a lot about a person and how they carry themselves in unique situations. In addition to other attributes (experience, professionalism, etc.), looking at how candidates respond to these go-to questions can give hiring managers great insight into what they can offer to the company.
SOURCE: Blanco, M. (25 February 2020) "Common interview answers can say a lot about potential employees" (Web Blog Post). Retrieved from https://www.employeebenefitadviser.com/opinion/common-interview-answers-can-say-a-lot-about-potential-employees
How to Build Your Youngest Employees' Skills
Work environments and employers are being introduced to the younger generation, Generation Z. In order to set this generation up for success, training and developing the expectations should be done with Generation Z in mind. Read this blog post to learn more.
Organizations committing to preparing their workforce with the skills they'll need for the future will want to keep the training and development expectations of Generation Z in mind.
Customized learning is something members of Generation Z expect from their employers, according to Jennifer Sanders, head of marketing, operations and administration for Barnes & Noble Education (BNED) Inc.'s digital student solutions segment. BNED is the parent company of Barnes & Noble College, a retail and learning company in Basking Ridge, N.J., that operates 769 campus bookstores and school-branded e-commerce sites.
A 2019 LinkedIn survey of more than 2,000 members of the generation born between 1995 and 2010 found that 43 percent want a "fully self-directed and independent approach to learning," while only 20 percent of 400 learning and development professionals surveyed said they plan to offer this level of personalized learning.
Sanders, who works with interns from Generation Z, spoke with SHRM Online about the kind of training and development this generation—whose oldest members are 24 years old—want from employers.
SHRM Online: Members of Generation Z are accustomed to having everything personalized. How can an employer adapt its training accordingly? Are we talking an emphasis on mentoring, for example?
Jennifer Sanders: Gen Z is a practical and entrepreneurial generation, and this means that members of this generation are generally independent self-starters. While these are great attributes, there are some workplace skills that are difficult to learn on your own, which is why I strongly believe in mentoring and one-on-one training when it comes to Gen Z employees.
Taking the time to sit with Gen Z employees to teach them about workplace nuances can benefit both employee and employer. For example, when onboarding our social media interns, I invest the time to talk about the voice of our brand, our social media channels, and actively solicit their ideas and feedback on how to better capture the interest of Gen Z audiences. Personalized training takes time and patience, but I have found this investment yields great returns with the employees and how they can really make a difference in the work they contribute.
SHRM Online: A recent Barnes & Noble report on Gen Z found that 51 percent of survey respondents said they learn best by being hands-on. Does this mean employers should place more of an emphasis on apprenticeships and team projects?
Sanders: From our research, we know that hands-on experience and using interactive devices is how Gen Z learns best. Based on this, I'd encourage employers to place an increased emphasis on learning and development programs that allow Gen Z employees to work together as they learn new skills or tasks. Because they learn best by doing, employers should consider live training courses led by managers or peers that incorporate small group activities throughout—a move that allows employees to get more direct, hands-on experience with new tasks than traditional classroom or online instruction allows for.
SHRM Online: That same report noted the importance of tools such as podcasts, gamification, online videos, for high school and college students. Looking to the workplace, what types of tools are likely to resonate for members of this generation?
Sanders: Gen Z employees are already engaging with interactive tools prior to entering the workplace so we have an obligation to adapt as we onboard these types of employees. We expect on-demand learning platforms to be a core way to engage Gen Z employees in the workplace. Specifically, platforms like LinkedIn Learning, Slack, GroupMe and pre-recorded videos produced by colleagues and managers are tactics organizations might consider integrating into their training and L&D programs.
SHRM Online: How can employers help employees of this generation develop soft skills, such as answering a phone and dealing with clients and customers?
Sanders: Organizations can help this generation develop soft skills by offering opportunities for job shadowing. Upon entering the workforce, young employees can observe their colleagues interacting with customers or even in internal meetings as part of the onboarding process.
Mentoring and personalized training take time, but the benefits are worth it. We've seen this with our interns time and time again. If you give them the opportunity to hear you on a call with a client or sit with them to explain what makes an effective e-mail, they will pay attention. You'll see them pick up on these soft skills fairly quickly and before long, these skill sets become second nature.
SOURCE: Gurchiek, K. (24 February 2020) "How to Build Your Youngest Employees' Skills" (Web Blog Post). Retrieved from https://www.shrm.org/resourcesandtools/hr-topics/organizational-and-employee-development/pages/how-to-build-your-youngest-employees-skills.aspx
Vaping in the workplace is a bigger problem than most employers think
Smoking policies have been set in many workplaces, but policies regarding vaping are not typically addressed. Although vaping has become a trending topic, it may not be as heavily discussed as it should be. Read this blog post to learn more about vaping in the workplace.
According to the recently released Surgeon General’s Report on Smoking Cessation, just 3.2%of U.S. adults vaped in 2018. That’s a pretty low number, and it’s been stable for about the past 5 years. But new research shows that vaping in the workplace is a much bigger concern than many employers recognize, and it actually has as much to do with those who do not vape as it does with those who do.
The Innovations Center within Truth Initiative recently surveyed 1,620 U.S. employed adults from a range of industries and companies to ask about their experience with vaping in the workplace. What we found was surprising:
- 63% of respondents said vaping in the workplace bothered them. Non-vapers are more bothered than vapers, with 69% of non-vapers saying vaping in the workplace bothered them versus 40% of vapers.
- 72% of respondents said they “sometimes” or “often” see vapor clouds from vapes or e-cigarettes at work.
- 41% of respondents said they “sometimes” or “often” notice coworkers vaping near their workspace.
Vaping isn’t harmless, either for e-cigarette users themselves or for those exposed to secondhand aerosol. First and foremost, the long-term effects of e-cigarette use are not yet known. Most e-cigarettes contain nicotine, which is highly addictive. In addition, the aerosol from e-cigarettes can contain cancer-causing chemicals.
There are risks for non-vapers too, from secondhand exposure to e-cigarette aerosol. A National Academies of Sciences, Engineering, and Medicine (NASEM) report examined more than 800 peer-reviewed studies and found conclusive evidence that secondhand exposure to e-cigarettes poses risks. These health risks are particularly high for vulnerable populations like pregnant women and people with respiratory disorders like asthma.
In addition to health concerns, decreased productivity related to vaping is also important to have on your radar. In our survey, 55% of non-vapers agreed that vaping in the workplace decreases productivity for those who do not vape; further 70% of non-vapers agreed that vaping in the workplace decreases productivity for those who do vape. What this means is that even if you have a small number of people vaping at work, those handful of people who are vaping may be affecting a much larger segment of your workforce.
Vaping may also be distressing your employees in other ways. For example, two-thirds of parents of teens and young adults were very/extremely concerned that their children were vaping. Our survey found that this concern translates into being less productive at work for 18% of parents of children who vape. With more than five million young people vaping today, it’s likely that a significant number of parents in your workforce are struggling with this issue.
These parents’ concerns are valid. Twenty eight percent of high school students are current e-cigarette users, up from 20.8% in 2018. And, to make matters worse, most parents are flying blind. According to Truth Initiative research, almost 75% of parents indicated they received no communication from their child’s school regarding e-cigarettes.
So, what should companies do about vaping in the workplace? The first step: add vaping to your workplace no smoking policy. Numerous progressive companies are already doing this, but our research found that about half of respondents said their company did NOT have a formal, written policy that addresses vaping in the workplace. In short, there’s ample opportunity.
There are a few reasons why adding vaping to your no-smoking workplace policies makes sense. First, you need to protect all employees from exposure to potentially harmful particulate emissions. Second, there are risks that e-cigarette devices can explode at work, causing burns and projectile injuries to employees. From 2015 to 2017, there were an estimated 2,035 e-cigarette explosions and burn injuries reported in U.S. hospital emergency departments. Banning e-cigarette devices eliminates the risk posed by malfunctions in the workplace.
Finally, including e-cigarettes in your no smoking policy creates a supportive environment for quitting. Few vapers use e-cigarettes exclusively; nearly 60% of adult e-cigarettes users were also smokers according to a 2015 CDC survey. Being able to use e-cigarettes at work may prolong or intensify their addiction and make it more difficult to quit smoking. By eliminating the possibility of continuing to use e-cigarettes at work, you may increase the likelihood that smokers can quit, and stay quit. That’s good for smokers, and good for your business.
What else can employers do? In our research, 68% of respondents said their company either did not encourage e-cigarette users to quit or didn’t know if such a program existed. Yet, 61% of respondents said providing support to e-cigarette users who want to quit was very/extremely important. Adding a tobacco cessation program to your list of benefit offerings simply makes good sense.
Bottom line: vaping in the workplace is important to address, largely because vaping can impact everyone in your workforce. It’s time to add vaping language to your workplace tobacco policies—and evaluate options to add a smoking cessation program that provides tailored support to e-cigarette users and even parents of kids who vape. Your employees will thank you for it.
SOURCE: Graham, A. (20 February 2020) "Vaping in the workplace is a bigger problem than most employers think" (Web Blog Post). Retrieved from https://www.benefitnews.com/opinion/vaping-in-the-workplace-is-a-bigger-problem-than-most-employers-think
What employers need to know to combat coronavirus
As the coronavirus is a trending topic of discussion, it is important for employers to keep their employees safe regarding any illness. Having set protocols and preventative guidelines set in place could keep symptoms from spreading. Continue reading this blog post to learn more about the importance of protocols around this flu season.
The coronavirus is continuing to spread rapidly, spurring employers such as Starbucks and PwC to implement workplace practices that protect their employees and offset growing fear and anxiety over the outbreak.
Since December, over 28,000 cases of coronavirus have been reported, and 565 people have died in China, which is at the epicenter of the outbreak. The disease has currently spread to 28 countries. In the U.S., there have been 293 cases reported and 11 people have tested positive for the virus in five states, according to the Centers for Disease Control and Prevention.
“There is a tension we’re seeing between being cautious and panicky,” says Joseph Deng, an employment law partner at Baker McKenzie law firm. “Companies want to communicate in a way that reassures the employee population while taking reasonable measures to protect employees.”
Employers like Facebook, Starbucks and WeWork, among others, have enacted a variety of preventative measures to handle the spread of the outbreak, including closing office locations in China and asking employees to self-quarantine in their homes for up to three weeks. Companies including accounting giant PwC and LG have placed mandatory travel bans to and from China.
“We are confident that the disease can be contained if everyone — including corporations doing business in China — is prudent and makes the safety of their employees their number one priority,” LG said in a statement.
Because of the changing nature of the pandemic and the speed in which it’s spreading, employers need to have essential protocols in place to protect employees and avoid misinformation. Often, employers feel unprepared but typically already have a blueprint for other disasters, Deng says.
“If you don’t have a pandemic policy, you as an employer will very likely have analogous policies that can be used in this situation,” Deng says. “When planning for this scenario, you need to ask what are the objective facts and what are your options.”
A critical first step to carrying out proper protocol is establishing a senior-level point person who can gather information, communicate across teams and report to upper management to implement the plan if necessary.
“You have to have someone who has the right touch and that can be subjective,” Deng says. “Find a person now who is the most knowledgeable and has the time and resources to gather information, assemble a cross functional team, and has access to a decision-making authority.”
Additionally, workplaces should focus on basic disease prevention measures, like promoting proper hygiene and encouraging workers to stay home if they’re not feeling well.
“If you feel you have symptoms, make prudent decisions. Do not travel or go into the workplace where you could spread the illness,” says Kathleen O’Driscoll, vice president of the Business Group on Health.
Taking these smaller, preventative measures early on will prepare both the employer and the employee in the event more extreme measures need to be taken. A more measured approach will make employees feel confident and protected.
“Think about how you want to be seen by your employees when this is over. You don’t want your employees to say, they didn’t tell me what to do or I had no support,” Deng says. “You’re not just preparing for an emergency. You’re working on how to come out with a better, stronger and more resilient workforce.”
SOURCE: Place, A. (06 February 2020) "What employers need to know to combat coronavirus" (Web Blog Post). Retrieved from https://www.benefitnews.com/news/what-employers-need-to-know-to-combat-coronavirus