Take out the earbuds
Intriguing artile from Benefits Pro by Marty Traynor
Walk around any workplace and unless there's a safety issue, almost every employee under 50 is wearing earbuds and remains focused on their own personal music zone. What a perfect metaphor for the barriers we must overcome to gain the attention we need for benefit purchase decisions.
With the fall enrollment season approaching, let's consider some of the ways we should work to “remove the buds” and focus employee attention on the process of benefit enrollment.
- Employer's earbuds must come out first. Employees are not the only ones ignoring the importance of benefit-related communications. Employers often think a simple introductory email is sufficient. That kind of communication is enough if the goal is to tell employees about an event. However, in no way does this type of message convey importance or opportunity. You must convince the employer that a well-designed campaign will be a big positive for them, both in terms of employee engagement and happiness with employee benefit options.
- Know your audience. Many otherwise great campaigns have failed because they are tone deaf to their audience. A program benefitting union members better not be littered with “employee” references. The graphics used to illustrate the benefit plan should also be carefully designed to match the demographics of the employee audience. Designers often tend to show “beautiful people,” but benefit plans need to be shown benefitting real people.
- Use multiple approaches to connect with people. You often hear about the importance of multi-channel benefit communications. Unfortunately, we cannot just say, “Alexa, create a multi-channel campaign to teach employees about their benefits and get them to enroll to best meet their needs.” We must do what's next best and create a campaign that gives employees information in multiple ways: web details, calculators, videos, printable pieces with brief, explanatory, and detailed options. Use on-site materials such as break room table tents and bulletin board posters to augment e-campaigns.
- Use “real speak” whenever possible. The benefits business is full of jargon. Studies have shown that words we use all the time are confusing; even a term like “premium” isn't clear. Most people think of premium as an adjective, meaning “expensive, special or high class.” They don't see it as an everyday expenditure, but rather as a luxury type of item. So when we say “your premium is affordable,” employees may immediately think we are trying to scam them. Watch the jargon, and use terms that make sense to employees.
- Get people in front of people. The best way to communicate is in person. Regardless of how effective an employer's enrollment system is, the most effective communications campaigns still have a human element. Personal meetings, group meetings or call center-based enrollments can all add the personal touch. Without a personal touch, a benefit enrollment campaign may seem empty to many employees.
- Make sure employees know what's in it for them. They need to understand the importance of good benefit elections for themselves. This helps ensure they credit their employer for offering a valued program, and ensures they will understand the importance of good choices in enrollment.
Good luck with your fourth quarter enrollments. Earbuds are not noise cancelling headphones, so there is still a great opportunity to break through to employees and make your benefit communications campaigns your best to date.
See the original article Here.
Source:
Traynor, M. (2016 September 13). Take out the earbuds. [Web blog post]. Retrieved from address https://www.benefitspro.com/2016/09/13/take-out-the-earbuds?slreturn=1474041704
10 Resources to Help Your Employees Prepare for Retirement
Very helpful tips for retirement from the Society for Human Resource Management (SHRM), by Irene Saccoccio.
Social Security wants to help you prepare your employees for a secure, comfortable retirement. Security is the Social Security Administration’s middle name and we want everyone to enjoy the fruits of a lifetime of labor.
We mentioned before that being prepared when you retire can open new avenues of possibilities. Our website has tools and information to help you secure today and tomorrow. When it comes to retirement, we’ve got you covered with 10 tools to help you plan for your retirement, apply for, and then manage your benefits as you go along.
1. Our Retirement Estimator provides estimates based on your actual Social Security earnings record. Plug in different numbers, retirement dates, and scenarios to help you decide the best time for you to retire.
2. Using our Retirement Planner: Plan for Your Retirement can help you find your ideal retirement age, estimate your life expectancy and the amount of your benefits when you retire. You can test future retirement ages and various earning amounts.
3. Read Retirement Planner: Getting Benefits While Working to learn the rules and regulations about work after retirement, how it affects you, and what you should consider.
4. Retirement Benefits provides you with a broad overview of our retirement program. It covers how you earn coverage, how to apply, how benefits are figured, and how to decide when to retire.
5. When to Start Receiving Retirement Benefits takes a look at some factors that can help you make an informed decision about the best time to retire.
6. Your Retirement Benefit: How It Is Figured explains the formula Social Security uses to calculate your benefit amount, describes what factors can affect it, and offers a worksheet to help you estimate your retirement benefits.
7. The Medicare section of our website provides information about the Medicare program and answers general questions on Medicare.
8. Medicare Premiums: Rules for Higher-Income Beneficiaries explains the rules about people with higher incomes. If you have higher income, find out why you will pay an additional premium amount for Medicare Part B and Medicare prescription drug coverage.
9. Your personal my Social Security account is one of the most powerful tools available to secure your retirement. And lucky for you it’s at your fingertips. With a personal my Social Security account, your employees can get their Social Security Statement that shows estimates of their future retirement, disability, and survivors benefits. They can check their earnings to verify the yearly amounts that we posted are correct. They can also get estimates of Social Security and Medicare taxes they’ve paid.
10. Our online retirement application is an easy, convenient, and secure way to trail-blaze your way to retirement. You can complete it in as little as 15 minutes and, just like that, you can start the retirement of your dreams.
With these 10 resources, your employees can stay informed about their retirement options. Information is the first step toward achievement. When you retire one journey ends while another begins. Be ready for your next adventure!
Irene Saccoccio is the National Public Affairs Specialist for the U.S. Social Security Administration.
See the original article Here.
Source:
Saccoccio, I. (2016 September 15). 10 Resources to help your employees prepare for retirement. [Web blog post]. Retrieved from address https://blog.shrm.org/blog/10-resources-to-help-your-employees-prepare-for-retirement
Automation making huge retirement plan impact
Paula Aven Gladych gives great insight on how automated retirement contributions are helping increase participation. See the full article from BenefitNews.com below.
Retirement plan participation has increased 19% in the past five years because of design features that make it simple and quick for employees to participate in their workplace retirement plans.
Wells Fargo Institutional Retirement and Trust examined the savings behaviors of 4 million defined contribution plan participants from 5,000 companies and found that features such as automatic defaults into diversified investments, target-date funds and automatic escalation have had a huge effect on employee savings rates.
The company’s Plan Health Index is a retirement plan health measure that includes a plan’s participation and savings rates and its diversification as a measure of employee retirement readiness.
Employees “have to join the plan, be saving at an adequate rate and be adequately diversified for their time horizon. If they are doing all three of those things well, they have a good chance for a good outcome, assuming they started saving early enough,” says Joe Ready, executive vice president and director of institutional retirement and trust at Wells Fargo.
To score well on the Wells Fargo Plan Health Index, employees need to participate in their workplace plan, save at 10% or higher, including the employer matching contribution, and have their retirement savings in diverse investments.
“Plan health across our book of business increased 37% from five years ago,” Ready says.
Participation increased 19%, contributions were up 7.3% from five years ago and diversification improved 26%, according to Wells Fargo research.
Generationally, millennials are reaping the biggest benefit from this industry shift toward automatic features. They have essentially grown up with these options, Ready says, and they have the highest increase in participation in the last five years. They also are the most diversified generation, taking advantage of target-date funds and other managed account options.
Millennials are also taking advantage of Roth 401(k) features at a higher rate than other generations. Wells Fargo found that 16% of millennials are taking advantage of a Roth option, compared to 12% of other participants.
“They are engaged,” Ready says. “They are thinking about their future taxes and tax diversification. That’s pretty good.”
The key drivers of plan participation are income, automatic features, tenure and age, Ready says. Wells Fargo analyzed tenure and found that once a company’s employees are hired and with the company for two years, their attrition rates tend to drop off dramatically.Ready encourages employers to design their retirement plans so that loyal employees, those who have stayed longer than two years, are eligible for the employer matching contribution. It’s a balance between helping employees achieve their retirement goals and wanting to invest in those who are invested in their company, he said.
Ready encourages employers to design their retirement plans so that loyal employees, those who have stayed longer than two years, are eligible for the employer matching contribution. It’s a balance between helping employees achieve their retirement goals and wanting to invest in those who are invested in their company, he said.
The way the matching contribution is designed can also have a major impact on how much employees save for retirement. If a company switches from contributing 50 cents on the first 3% to 25% on the first 6%, it automatically gets employees saving an additional 3% they wouldn’t save otherwise. Automatic increase is another feature that is underutilized, according to Ready.
Many companies set their automatic increase at 1% per year with an opt-out option. Ready says that whether the auto increase is 1% or 2%, the opt-out percentage is the same, so why not make the auto escalation 2% per year, bringing employees closer to that 10% savings rate sooner?
“It makes a material difference, especially at a younger age, to get to a higher savings rate quicker. It makes a big difference in outcome,” Ready says.
Two-thirds of Wells Fargo’s clients use an auto increase program, but “less than 30% of those plans implemented it on an opt-out basis,” the research found.
Having an opt-out option — meaning employees have to make the effort to opt out of the increase – takes advantage of participant inertia, Wells Fargo reported. Even with an opt-out option, 79% of plan participants stayed with the automatic increase on their retirement savings accounts.
Millennials tend to be more diversified in their retirement investments than older generations, due in large part to by the increase of automatic features in plans. Because of that, Wells Fargo found that 78% of millennials are on track to replace 80% of their pay in retirement, compared to 62% for Generation X and 50% for baby boomers.
“Some of that has to do with the fact that millennials are getting into the plan at an early age, saving early and diversifying appropriately with managed products,” Ready says.
That said, only 28.6% of millennials are contributing to their retirement account at the 10% level, compared to 35.2% for Generation X and 44.5% for the boomers.
“I’m very bullish on millennials, the way they are participating and the way they are engaging in the Roth
and leveraging diversification products in their plans,” Ready says. “If they keep increasing their savings rate, they have the power of time.”
Ready says he expects the trend toward automatic features in retirement plans to continue. He also sees a future rise in technology with a purpose. Wells Fargo has a mobile app that gives employees a one-click option to sign up for their company retirement plan. The company will send a text to all new employees with a link to the retirement plan sign-up page. It might say, “You are eligible to join our 401(k) plan.” When the participant clicks on the link, it takes her to a pre-filled screen that tells her what the default saving rate is and the default investments. If the employee is happy with the defaults, all she has to do is click the enroll button.
“We have seen a material increase in the number of people enrolling because of that,” Ready says.
See Original Post from BenefitNews.com Here.
Source:
Gladych, P.A. (2016, July 21). Automation making huge retirement plan impact [Web log post]. Retrieved from https://www.benefitnews.com/news/automation-making-huge-retirement-plan-impact
Is your culture keeping up with your growth?
Found a great read on the shift in culture within organizations by Ranjit Jose.
Original Post from SHRM.org on July 5, 2016
The other day, I grabbed coffee and caught up with a friend who is Founder & CEO of a fast growing startup here in San Francisco. The last time we had spoken, his company had around twenty employees. But over the last year, they have been growing at a torrid pace and are now at more than a hundred employees. While this has been an amazing ride for him, the growth has come with its own special brand of challenges. And according to him, the top one has been the question of how to maintain the great culture they have built through the tough first few years of the company.
His story reflects one of the key challenges most growing companies face: ensuring that the original corporate culture develops at the same speed as the business. Corporate culture is defined as “the beliefs and behaviors that determine how a company's employees and management interact and handle outside business transactions.” A corporation’s ideologies and actions are not explicit but rather become clear over time.
At young companies like my friend’s, the founders and early employees are the ones that create the culture and company values. As long as the company is small, it is very easy to ensure that the culture is well sustained. However, as soon as the company starts expanding, and as new employees start filling the ranks, most businesses witness a dissipation of the workplace methods and beliefs previously practiced if the culture is not intentionally managed.
Here are a few chief signs that your flourishing company’s culture is in danger.
Lack of openness
As a company expands, it becomes challenging for the employers to keep in continuous and thorough contact with their employees. It is far easier to get feedback from a small team; when newer employees expand these original teams, the culture of open communication and direct feedback begins to dissolve.
This is often in part due to the previous workers’ unfamiliarity with the newly hired staff. Dr. Keith Denton, from Missouri State University, explains that when this lack of confidence exists, employees “are more likely to be evasive, competitive, devious, defensive or uncertain in their actions with one another."
With the absence of openness between team members, the initial trust that is developed at the foundation of a startup slowly dissipates. Make sure that you have mechanisms and tools in place to ensure that a thriving open environment is maintained.
Isolated Employees
Your employees should all be working together for the common goals of the company. Employees can reach common goals through department collaboration, regular team and general discussions, socializing, and consistent motivation.
When a company expands, contact between employees from different departments start becoming less frequent, and workers may feel as though their opinions and feedback are not heard. The Catalyst Research Center for Advancing Leader Effectiveness surveyed 1,500 people from six different countries and discovered that workers feel important when they “ feel that they both belong…[and] are unique.” Understandably, when the number of workers grows, employees may witness a decrease in attention and feel as though their opinions are drowned in the monotone of their many colleagues.
When this happens, they do not feel like a valued team member and may begin to isolate themselves to just get their job done. To prevent this, ensure that you have structures in place to encourage and promote interaction between employees across departments and seniority levels.
Cliques
Another sign that your corporation’s culture is not growing at the same speed as your workforce is the formation of cliques. Cliques form when employers are not in touch with all employees; workers with similar beliefs and behaviors begin to group together instead of maintaining the corporation's previously overarching culture.
David Parnell, for instance, a communication coach, legal recruiter, and author of In-House explains that forming groups is innately human: “minimal group paradigm studies have shown us to form groups within minutes in a novel situation, and if there are no salient reasons for doing so, groups will even form based on irrelevant criteria such as shirt colors.” To illustrate this, one CareerBuilder survey found that 43% of surveyed employees admitted to having a “work clique.”
More often than not, these subdivisions start with staff who have previously worked together. When the new staff enter the workplace, due to the differences in experience, familiarity, and opinions, the workforce divides further into varying groups, and a uniform employee culture begins to break down.
To ensure that the overall corporate culture is not compromised by the beliefs and actions of smaller groups, it is important that companies have methods of hearing from both experienced and newer employees so that a uniform intra-corporate culture is better circulated.
How to strengthen company culture alongside growth
A big part of safe-guarding your culture is ensuring your people are engaged across the whole organization. And in order to keep employees engaged, growing corporations must first strengthen their internal communications by giving their workforce a channel to consistently give their opinions and feedback. If employees know that their input is heard and respected by their company, they will invest more into the relationships with their co-workers. They will also feel heard and valued engendering a deeper connection with the organization, resulting in higher loyalty and retention.
Once you have opened up the ability to conveniently hear back from employees, it is important to track problems that arise, monitor engagement, and respond to any issues in a timely and strategic way. This will not only continuously improve your company, but show employees that their participation and feedback really matters, because it truly does!
All of this eventually serve to ensure that as you grow, your newer employees feel valued and as much a part of the team as the founding members. Recognizing any sense of disconnect with your people and acting to re-engage employees can ensure that, even as you grow, your culture grows with you.
Read the original article here: https://blog.shrm.org/blog/is-your-culture-keeping-up-with-your-growth
Source:
Jose, R (2016, July 5). Is your culture keeping up with your growth? [Web log post]. Retrieved from https://blog.shrm.org/blog/is-your-culture-keeping-up-with-your-growth
How to Bridge the Wellness Disconnect
Original post benefitnews.com
HR executives and business leaders are not always aligned about employee well-being or wellness solution buy-in, new research shows, signaling a need for adviser help to bridge the disconnect.
Optum’s seventh annual workplace study surveyed wellness budgets, return on investment (ROI), incentive strategies and challenges in building a culture of health among companies of all sizes.
Seventeen percent of HR executives versus 30% of business leaders think employee well-being is” very good,” according Optum Health’s Seventh Annual Wellness in the Workplace Study, conducted by the Optum Resource Center for Health & Well-Being.
On the other hand, 41% of HR executives versus 32% of business leaders say wellness solutions are important to the benefits mix.
Seth Serxner, chief health officer for Optum says it is important for benefit advisers and consultants to make sure that both HR executives and business leaders are all on the same page when it comes to understanding their wellness programs.
“[Advisers] might think they have everyone on board when speaking to HR executives,” Serxner says. “However, when HR goes to pitch this program to a CFO or members of the C-Suite, they may need to adjust how they present the business case.”
While HR managers view some of the non-financial productivity and moral factors that are important in a wellness program, the non-HR managers are focused on the bottom line, ROI, cost containment and healthcare cost issues, he adds.
“[Non-HR managers] tend to think the population is healthier and more well than the HR folks,” Serxner says. “So they may not think there is as much of a problem as the people who are closer to the data and understand the health risk condition of the population.”
Optum’s survey did find that wellness budgets are not decreasing, but are actually increasing. Twenty-eight percent of employers increased their wellness program budgets, according to the survey, up from 22% last year.
Serxner says advisers should use the data gathered in this study to help ground their clients in respect to what is happening within the client’s respected industry and with their peers.
“Clients will ask, ‘where do I sit in terms of culture of health, how am I doing with how I am investing my money,’ and what we find is it is very helpful to share some of these benchmarks about what other clients are doing and what the trend over time has been,” Serxner says.
Optum’s seventh annual workplace study surveyed wellness budgets, return on investment (ROI), incentive strategies and challenges in building a culture of health among companies of all sizes.
Optum surveyed 554 benefit professionals at U.S. companies across a variety of industries, which offer at least two types of wellness programs to employees. The size of respondent companies ranged from 20% small companies with two to 99 employees, to 38% jumbo employers with 10,000 or more employees.
Workplace Mindfulness Training Benefits Extend Beyond Individuals
Original post benefitsnews.com
Much of the research demonstrating benefits of mindfulness practice – stable attention, reduced stress, emotional resilience, and improved performance at work – focus on the benefits for the individual practicing mindfulness. But the workplace benefits extend far beyond that: Mindfulness has a huge impact on relationships. We’ve seen this in our work at eMindful, and it’s supported by considerable scientific research.
Humans are relational by nature, and the quality of our relationships deeply influences our health and well-being. The importance of relationships in the work environment is no exception. Satisfaction and performance at work are strongly linked to one’s ability to work well in teams, develop leadership skills, communicate effectively and resolve conflict.
Teamwork
Team performance obviously relies on relationship skills, and mindfulness training that improves these skills affects both the experience and productivity of teams. One study of health care workers found that a mindfulness-based mentoring intervention resulted in better active listening, more patient-focused discussion and collaboration, as well as greater respect among team members. Moreover, the newly learned mindful communication habits seemed to stick; one year later the team members still demonstrated the same skills.
Leadership
Mindfulness has become particularly popular in the business world as a component of leadership training. CEOs and senior executives have revealed that practicing mindfulness helps build leadership skills, connect to employees and achieve business goals.
One study showed that leaders’ mindfulness was associated with employees’ work-life balance, job satisfaction, and job performance. In that same study, employees of mindful leaders also experienced less exhaustion and burnout. The researchers attributed these findings to leaders being more attentive to and aware of employees’ needs, while self-regulating their own impulses and personal agendas.
Studies confirm the idea that mindful leaders are more attuned to their employees’ nonverbal communication, body language and emotions. In one study, more mindful individuals were better able to recognize the emotions displayed on others’ faces. In fact, it is not uncommon for leaders who complete mindfulness training to say communication feels somehow different, like they are truly listening to their employees for the first time.
Communication, conflict management
Much of the improvement in teamwork likely stems from improvement in communication skills and conflict management. Research suggests mindfulness is associated with better conflict management, with less aggressive communication, and better perspective-taking. During conflicts, people who rate higher in mindfulness have been shown to exhibit more positivity in interpersonal interactions, fewer inappropriate reactions, and less hostility. Mindfulness leads people to process events and feedback in a less self-referential or personal way, which fosters greater attention to group outcomes over self-concerns.
In a study of groups without leaders, teams that were randomized to a short mindfulness exercise had better scores on measurements of team bonding, and they performed better as well. These mindfulness-enhanced skills are helpful not only in better teamwork, but also in enhancing negotiation. One study showed that negotiators randomized to a short mindfulness intervention were more successful in distributive bargaining.
Mindfulness may improve negotiations and team functioning by affecting the emotional tone (positivity vs. negativity) of the team. Since mindful individuals tend to be less reactive to negative events, and recover from negative emotions more quickly, they can influence the collective mood and reduce emotional contagion – the tendency for “negative people” to “bring down” the mood of the group. By practicing focused, kind attention and skillful self-management, mindful people tend to influence through example, engaging and inspiring others.
In summary, practicing mindfulness yields personal benefits, and it can benefit everyone around you. Leaders who practice mindfulness listen differently and communicate more carefully. One result is that they have employees who are more productive and report better job satisfaction. Since mindfulness leads to less reactivity, greater focus on others’ needs, and overall positivity, practicing mindfulness also enhances teamwork through better perspective-taking and more skillful self-management. In my personal experience as a coach, clinician and academic researcher, mindfulness makes working relationships more enjoyable and productive. I’m delighted that research is beginning to confirm how the impact of mindfulness on relationships contributes to better business outcomes.
Top 11 Employer FMLA Mistakes
Original post shrm.org
Employers should never take a holiday from dealing with the Family and Medical Leave Act’s (FMLA’s) requirements. Legal experts say the law is full of traps that can snag employers that let their guard down, and they recommend that employers shore up FMLA compliance efforts by avoiding the following common missteps.
No FMLA Policy
Employers shouldn’t skip having a written FMLA policy, Annette Idalski, an attorney with Chamberlain Hrdlicka in Atlanta, told SHRM Online. “If employers adopt a written policy and circulate it to employees, they are able to select the terms that are most advantageous to the company,” she said. For example, employers can choose to use a rolling 12-month period (rolling forward from the time any leave commences) rather than leaving the selection of the 12-month period to employees, who almost inevitably would choose the 12-month calendar period. The calendar period, unlike the rolling period, allows for employees to stack leave during the last 12 weeks of one year and the first 12 weeks of the new year. Check to see if state or local laws give employees the right to choose a 12-month period that would give them the right to stack leave.
Counting Light-Duty Work as FMLA Leave
Idalski said employers also often make the mistake of offering light-duty work to employees and counting it as FMLA leave. Light-duty work can be offered but must not be required in lieu of FMLA leave. For example, an employer can offer tasks that don’t require lifting to an employee who hurt his or her back and cannot perform heavy lifting. But if the worker wants the time off, the individual is entitled to take FMLA leave.
Silent Managers
Managers sometimes fail to tell HR right away when an employee is out on leave for an extended period, Idalski noted. If a manager waits a week to inform HR, that could delay the start of the 12-week FMLA period. The employer can’t make the FMLA leave retroactive, and letting the employee take more than 12 weeks of leave affects staffing and productivity, Idalski said. “Management must initiate the FMLA process with HR right away,” she emphasized.
Untrained Supervisors
Untrained front-line supervisors might retaliate against employees who take FMLA leave, dissuade workers from taking leave or request prohibited medical information, all of which violate the FMLA, said Sarah Flotte, an attorney with Michael Best & Friedrich in Chicago. Just because front-line supervisors shouldn’t administer FMLA leave doesn’t mean they shouldn’t be trained on the FMLA, she noted.
Missed Notices
Employers sometimes fail to provide required notices to employees, Flotte said. “The FMLA requires employers to provide four notices to employees seeking FMLA leave; thus, employers may run afoul of the law by failing to provide these notices,” Flotte remarked. Employers must give a general notice of FMLA rights. They must provide an eligibility notice within five days of the leave request. They must supply a rights and responsibilities notice at the same time as the eligibility notice. And employers must give a designation notice within five business days of determining that leave qualifies as FMLA leave.
Overly Broad Coverage
Sometimes employers provide FMLA leave in situations that are not truly FMLA-covered, such as providing leave to care for a domestic partner or a grandparent or sibling, noted Joan Casciari, an attorney with Seyfarth Shaw in Chicago. If they count that time off as FMLA leave, this could prove to be a violation of the law if the employee later has an event that is truly covered by the FMLA, she said. But the leave may count as time off under state or local FMLA laws, depending on their coverage.
Incomplete Certifications
Casciari added that employers sometimes accept certifications of a serious health condition that are incomplete and inconsistent. In particular, she said that businesses sometimes make the mistake of accepting certifications that do not state the frequency and duration of the intermittent leave that is needed.
No Exact Count of Use of FMLA Leave
Another common mistake is failing to keep an exact count of an employee’s use of FMLA leave, particularly in regards to intermittent leave, said Dana Connell, an attorney with Littler in Chicago. This failure is “highly dangerous,” he stated. An employer might give the employee more FMLA leave than he or she is entitled to. “The even greater risk is that the employer counts some time as an absence that should have been counted as FMLA, and that counted absence then plays a role—building block or otherwise—in an employee’s termination.”
No Adjustment to Sales Expectations
Some employers take too much comfort in an FMLA regulation that says that if a bonus is based on the achievement of a specific goal, and the employee has not met the goal due to FMLA leave, the payment of the bonus can be denied. “Notwithstanding that regulation regarding bonuses, courts have held that employers need to adjust sales expectations in assessing performance to avoid penalizing an employee for being absent during FMLA leave,” Connell emphasized.
Being Lax About FMLA Abuse
The FMLA is ripe for employee abuse, according to Connell, who said, “Some employers, especially in the manufacturing sector, find themselves with large numbers of employees with certified intermittent leave.” Those employers need a plan to keep all employees “honest with respect to their use of FMLA.” Connell said that surveillance may be a necessary part of an employer’s plan for dealing with potential FMLA abuse.
Overlooking the ADA
Employers sometimes fail to realize that a serious health condition that requires 12 weeks of FMLA leave will likely also constitute a disability under the Americans with Disabilities Act (ADA), noted Frank Morris Jr., an attorney with Epstein Becker Green in Washington, D.C. Even after 12 weeks of FMLA leave, more leave may be required by the ADA or state or local law as a reasonable accommodation.
“Document any adverse effects on productivity, ability to timely meet client demands and extra workload on co-workers resulting from an employee on extended FMLA leave,” Morris recommended. While the FMLA doesn’t have an undue hardship provision, “The information will be necessary for a proper analysis of whether any request by an employee for further leave as an ADA accommodation is reasonable or is an undue hardship” under the ADA.
- See more at: https://www.shrm.org/legalissues/federalresources/pages/top-11-employer-fmla-mistakes.aspx#sthash.kOREknrz.dpuf
Flexible Work Schedule Doesn't Hurt Productivity
Original post benefitspro.com
Schedule flexibility should not be perceived as a gift to employees, suggests a new study. If it were, the employer would be giving up something, presumably employee productivity.
But an increasing body of research indicates that flexible workplaces are no worse for wear than others with stricter schedules.
The most recent study, published this month by Phyllis Moen, a sociology professor at the University of Minnesota, analyzed the effect that flexible work policies have on IT workers at a major firm.
Half of the 867 workers continued working under the company’s existing policy, with standard schedules and exceptions occasionally granted by supervisors.
The other group was given an entirely open-ended schedule, with no restrictions, so long as the employees completed their assigned work. Supervisors were also encouraged to think about ways to reduce work-family conflicts for employees, and were even prompted twice a day reminding them to come up with such ideas.
The study found that those who were granted the additional flexibility were not any less productive than those who labored under the traditional schedule. Those with the flexible schedules also reported being much happier because of the reduced stress of trying to make time to pick up kids and other typical work-family conflicts.
The study prompted a major feature story in the New York Times Magazine, “Rethinking the Work-Life Equation,” which profiled the growing ranks of experts in favor of flexible scheduling. Employers are under increased pressure to help their workers strike a work-life balance because of shifting gender roles, as more and more married couples commit themselves to both career advancement and child-rearing.
Even employers that are generous to employees seeking schedule flexibility may not produce the same level of stress-reduction as a policy that explicitly grants unlimited flexibility.
‘‘What people told us, over and over again, was that the new policy removed the guilt,’’ Erin Kelly, an MIT professor who collaborated on the study, told the New York Times Magazine. ‘‘We heard that word a lot.’’
4 Ways to Talk to Employees So They Listen
Original post entrepreneur.com
No one likes to be lectured in the workplace.
As a leader, you need to communicate with your employees to deliver strategic direction, reinforce corporate culture and rally the troops to achieve company goals and objectives. To be effective, you need to deliver these messages in a way that creates energy and enthusiasm, rather than deflating your team.
Here are four tips for talking to employees in a way that energizes them rather than depleting them:
1. Use humor. No matter how big or small your operation may be, there is often tension and emotional distance between the boss and employees. To diffuse that, I regularly use humor, a tactic that makes me more approachable. In my experience, the best kind is self-deprecating humor. When I showed up to meet new employees for the first time at a Midwest location, I started the conversations by poking fun at my pronounced "New Yawk" accent. It got a laugh and made me seem more accessible.
2. Ask open-ended questions. And then be quiet. My favorite question to ask is “Tell me about [insert topic here].” When you ask a new employee about his ideas or a technologist about a new device, you are asking them to do more than give you a pat sentence or two in response. You have the opportunity to access that person’s deep knowledge and passion. Ask a question that opens the conversation wide and then hold still and listen.
3. Bring others into the conversation. A boss-employee conversation may seem casual to the boss but can feel like an interrogation to the employee. To diffuse this situation, I like to bring others into the conversation to even out the experience. I may turn a one-on-one discussion into a larger conversation by inviting people to join us and share their thoughts and experiences. It benefits me, because I get to hear more voices, and it helps put everyone else at ease.
4. Let the little stuff slide. If you are the kind of hands-on person who helped build the business from the ground up, you probably have insight or advice on everything from the capital budget to color of the carpet. But you don’t have to communicate every thought to the staff. If it’s not an important critique, let it go. I visited a flower shop in my company once and noticed the manager was not lining the trashcans with plastic bags. I know from experience that liners make the job easier, but I also know that I don’t need to communicate every idea that comes into my head. It just creates a climate of nitpicking.
Conversations that take place up and down the food chain – between supervisor and staff, people of different departments and the boss and the new employee – are often the source of great new ideas.
As the boss, it’s your job to get those conversations started and keep them going. You have a chance to make that happen (or achieve the opposite) every time you open your mouth.
7 Tips to Get Your Team to Actually Listen to You
Original post entrepreneur.com
Right from the outset, entrepreneurs must pay attention to every communication and opportunity for sharing their passion and vision. They must communicate effectively, so they can inspire others to come aboard. They must speak honestly and in ways that reveal their personal character and genuine connection. Yet, this sort of communication style can be difficult and time consuming – especially when demands are huge and time is scarce.
There is far more to being an effective and authentic communicator than most entrepreneurs believe -- at least when they are starting out. Even if you think you’re good at speaking to your team and motivating them, there’s always more to learn.
Leadership communication is a discipline and a practice: The more time, effort and heart you put in, the more effective you become. There really are no shortcuts.
That said, here are seven ideas that can help you focus your attention and improve your leadership communication.
1. Be authentic.
When you speak with your employees you must come across to them as real. This means sharing your beliefs and your struggles. Talking about moments of doubt but also explaining how you overcame them with more conviction and confidence than ever. Or perhaps share a story or two about a failure and disappointment in life.
The most convincing talks are when stories are shared about personal weaknesses and what one was doing to overcome them or disappointments and failures and how they were turned around.
2. Know yourself.
Dig deep. Know your values and what motivates you. If you don’t know yourself you cannot share or connect with others. People want to know what makes you tick as a human being not just as a leader. Share this and make yourself real.
3. Rely on a good coach or a trusted advisor.
Developing good communication skills takes time -- and in the rush of business, that’s scarce. Having someone who can push you to examine and reveal your interests and passions is enormously helpful and the value is immeasurable.
4. Read up on leadership communication.
If you can’t hire a coach, read all that you can. This is an inexhaustible resource, and you should never quit learning anyway. Books, articles, the internet; the possibilities are endless.
5. Make values visible.
Effective, empathetic communication and a commitment to culture can provide a solid foundation for your ideas and contribute to making it a reality. Many of today’s most successful companies have gone through dramatic crises. Their improvements often hinged upon genuine communication from the leaders.
For instance, think of Starbucks and Howard Schultz’s clear and genuine communications about the importance of managers and baristas being personally accountable for future success. Your employees want to know what you and the company stands for. What is the litmus test for everything you do? These are your values. Talk about them but you must always be sure to “walk the talk” and live by them.
6. Engage with stories.
You can't rely on facts and figures alone. It’s stories that people remember. The personal experiences and stories you share with others create emotional engagement, decrease resistance and give meaning. It is meaning that gets employees' hearts and fuels discretionary effort, thinking and desire to actively support the business.
Once someone was implementing a massive pricing cut. He could have presented reams of data about this change and why it needed to be made. Instead he invited in four clients of the firm who had written letters about why after more than 10 years they had decided to leave due to our pricing being noncompetitive. Everyone was engaged and quite horrified to hear this feedback. Getting the team’s support for the change was much easier after that.
7. Be fully present.
There is no autopilot for leadership communication. You must be fully present to move people to listen and pay attention, rather than simply be in attendance. Any time you are communicating, you need to be prepared -- and to speak from your heart. Leadership communication is, after all, about how you make others feel. What do you want people to feel, believe and do as a result of your communication? This absolutely can't happen if you read a speech. No matter how beautifully it is written, it doesn’t come across as authentic or from your heart if you are reading it. Embrace what you want to say and use notes if you must, but never read a speech if you want to be believable and move people to action. (And yes this requires a ton of preparation).
Your speeches are visible and important components of your role as a leader. Successful entrepreneurs are conscious of that role in every communication, interaction and venue within the organization and beyond. They also know that while today’s world provides a wide range of ways to communicate to your organization -- mass email, text, Twitter, instant message and more --connecting is not that simple. Electronic communication is a tool for communicating information -- not for inspiring passion.