Top 10 Employee Training Mistakes
Originally posted on https://ebn.benefitnews.com
Employee training can be a valuable benefit, yet much of the money and time companies spend on training programs is wasted, contends John Tschohl, president of Service Quality Institute, a customer service training company. Here are the main reasons group training fails:
You can’t have a good group discussion if 100 people are in the room. Try to limit training sessions to 15 people so everyone has a chance to participate. If the group size is too large, most employees won’t participate.
It’s natural in groups for three people to speak up while everyone else stays silent. Facilitators must call on everyone in the room to participate — if they don’t, they won’t buy into the training goals.
People don’t like role-playing games. Games and exercises have to do with something that builds success as a team. Employees need to be actively involved in the exercise.
If the material is not easily understood, it will not be implemented. Test the material on several small groups. Make adjustments, then roll out the final version to the entire organization.
Facilitators should be seen and seldom heard. They should steer the conversation, but they should not dominate the discussion. They should ask leading questions and make sure everyone talks at some point.
Remember how you fell asleep when attending a boring lecture in college? Your employees are no different. Lectures are not an effective way to get employees to change their attitudes and beliefs or learn new skills.
If the material isn't relevant to their jobs, employees won’t accept it. They want ideas they can use immediately.
Learning can’t take place if employees aren't comfortable. Invest in a room that looks pleasant and professional, advises Tschohl. It sounds basic, but make sure the room is well heated or cooled and has comfortable seats. Offer refreshments. Make sure there aren't any outside distractions such as noise.
Employees can’t watch the same training materials twice. Organizations need to bring in new trainers with new information and different teaching styles.
Millennials may learn differently than their older colleagues and may get bored more easily. If the training isn't entertaining, you may lose their interest and participation.
Cloud-based HR revolutionizes employee engagement
Originally posted January 27, 2014 by Henry Albrecht on https://ebn.benefitnews.com
It’s undeniable – cloud-based technologies have fundamentally changed how businesses operate. As employers transition from on- to off-premise for HRIS, they are seeing increased productivity and profitability in the obvious ways: lower up-front costs, faster innovation, easier integration, and no nasty upgrade hassles. It’s quite possible, however, that a less-obvious HR cloud revolution may prove to be even more meaningful – one that is more about people and culture.
This revolution, led by firms who bring a consumer-like experience and an understanding of the value of social connections at work, is helping build employer brands, improve engagement, and increase productivity and profits. It is ushering collaboration, innovation, and transparency in new ways. Here are three ways this revolution can change company culture:
1. The cloud allows for employee-driven collaboration and innovation at a new scale. This is particularly powerful with new tools like Brainstorm, created by financial software company Intuit. Brainstorm fosters employee innovation by allowing employees around the world to collaborate on new ideas, from small changes in process to large-scale, innovative business ideas. First created to spark innovation and cross-team collaboration, the tool helped Intuit generate a 1,000% increase in documented new ideas and a 500% increase in innovation in only a few short years. Within this new frontier for employee engagement and innovation, HR teams can also now easily identify the most innovative employees and support their growth.
Since its development a few years ago, the tool has expanded as a way for Intuit to foster inter-company collaboration, such as solving shared problems between themselves and the Red Cross. And after a partner asked Intuit to license Brainstorm, the company realized how valuable the software could be for other enterprises. Now, companies like General Electric and Lockheed Martin are using the tool with great success.
2. The cloud increases executive visibility of employee happiness.Historically, layers of reporting and infrastructure hindered executive visibility of everything from finances, operations, and even employee satisfaction. While financial and operational reporting does exists, (albeit expensive and often on-premise due to security) gauging employee morale at regular and consistent intervals has proven to be much more difficult.
Cloud-based technologies now allow for a new layer of instant visibility and transparency. TINYhr, a Seattle-based company, createdTINYpulse to collect employee feedback in one-question (i.e., “tiny”) weekly surveys. The instant feedback gives company leaders a constant pulse on employee happiness, so they can quickly (and cost-effectively) identify major issues along with superstar employees who can lead morale.
3. The cloud elevates the social power of community. Traditional employee wellness programs have been limited to one-time biometric screenings, sporadic events, or one-to-one or one-to-many communications.Cloud-based solutions open the door for many-to-many connections, fostering broad, social employee engagement versus individual task completion. Gamification, points systems, and both individual and team challenges energize the experience while still addressing compliance-based elements. By tracking goals, issuing challenges, and aligning engagement, health, performance, culture, and talent strategies, cloud-based products and technologies help HR departments think bigger, build internal brands faster and reach new engagement heights.
As the cloud-based revolution unfolds and newer technologies come to market, it’s imperative for HR and executive teams to adopt tools that align with business goals and will actually be used. And while these tools allow for a new layer of transparency, they will shine a light in the darkest corners of your company. So be ready to act on what you learn. Democracy is floating on a cloud.
Co-worker relationships more important for employee engagement
Originally posted December 12, 2013 by Amanda McGrory-Dixon on https://ebn.benefitnews.com
When it comes to having an engaged workforce, who your employees work with — rather than who they report to — is an increasingly important factor, according to a recent survey.
The survey from TINYpulse reveals that relationships among co-workers are more responsible for their happiness than their managerial relationships by 23.3%. This finding is supported by a recent survey by the Society for Human Resource Professionals, which shows that 79% of respondents in 2012 regarded their relationships with co-workers as important, up from 76% in 2011. The same SHRM survey also shows that the importance of their relationships with direct supervisors dropped from 73% in 2011 to 71% in 2012.
Among the most desirable traits of co-workers are team play and collaboration, 44.3% of respondents say. Meanwhile, knowledge, skills and talent are considered the top traits of co-workers by only 26.4% of respondents.
"This shows that who you work with is becoming more important than who you work for,” says David Niu, founder and CEO of TINYpulse, which conducted the survey. “We often think of employee happiness and satisfaction as being manager-driven, but now as the workplace becomes more cross-matrixed, collaborative and ‘bottom-up,’ the importance of co-worker relationships continues to grow."
But the leading driver of employee engagement is management transparency, according to the survey.
"Not only are capital markets demanding transparency, employees want the same from their leadership,” says Niu. “The cost of improving transparency is almost zero, and we are seeing an increasing number of companies using transparency as an advantage when attracting and retaining top talent."
The survey findings suggest that organizations must focus on management transparency and recruiting more collaborative employees if they expect to keep employees engaged. Many respondents, however, are already practicing transparency as 82% say their managers have openly communicated their roles and responsibilities. Still, just 42% of respondents report knowing their organizations’ visions, missions and values.
The survey included more than 40,000 responses from 300 organizations.
Bosses: Here are 7 New Year’s resolutions to help retain your talent
Originally posted on December 16, 2013 by Tim Loh on https://blog.ctnews.com
Each year, employees make career-related New Year’s resolutions much more frequently than their bosses — but their top resolution is to find a new job, according to Danbury’s OI Partners-Cunis & Gontin, a coaching and leadership development consulting firm.
And so, Cunis & Gontin has put together a list of New Year’s resolutions for bosses that should help them retain their top talent.
“If more managers resolved to develop their employees’ leadership skills, invite their input, demonstrate continued interest in their careers and recognize their contributions, fewer workers would be determining to find new jobs each year,” said Mary Ann Gontin, Managing Partner with OI Partners-Cunis & Gontin.
Retaining talented employees has become a higher priority in an improving job market, the firm said, as more than three-fourths of employers worry about losing key employees, according to a survey by OI Partners.
Here are the top seven resolutions managers can make to help retain talent:
1. Coach workers in how to become more influential and persuasive. “Explain the implications of their actions and decisions on internal politics and help them become savvier. Provide training and guidance in how to craft their messages to meet the needs of others. Managers are too often frustrated by employees’ inability to work effectively through others. Teach them how to win over people in appropriate ways,” said Gontin.
2. Develop employees’ leadership skills. “Use challenging ‘stretch assignments’ that motivate workers, require them to learn new skills and build coalitions. Look for opportunities where members of your team can step into leadership roles. That may mean you have to be in the background more and become comfortable with sharing the spotlight,” said Gontin.
3. Improve your feedback and increase their accountability. Most managers are inconsistent in communicating expectations and holding people accountable. Be clear about your expectations and give timely feedback to your team when they do a good job or miss the mark.
4. Tap into employees’ wealth of knowledge and experience. Encourage employees at all levels to suggest, create and communicate new ideas based on the direct experience of those on the line. Personally ask people for their input to get the best recommendations.
5. Demonstrate continued interest in employees’ careers. Reassure employees that they are appreciated for the work they’re doing. Increase the frequency of discussions about their careers and one-on-one meetings with their managers.
6. Recognize and reward contributions. Managers should be certain they recognize employee contributions, both big and small. A compliment from the boss can be as effective as a monetary reward. Many employees feel that their managers do not spend enough time thanking them for a job well done, but are too quick to criticize them for making mistakes.
7. Build teamwork and provide developmental coaching to workers.
Look for ways to partner employees on projects and concentrate on assembling compatible teams. Include ground rules on how they should work together, check in with them periodically throughout the assignment and facilitate a discussion on what’s working and what’s not. Coordinate a debriefing at the end of the project for overall feedback and lessons learned. Developmental coaching sharpens employees’ leadership skills and helps retain the most talented workers.
“He acts like he owns the place!” (Good Thing?)
Originally posted December 06, 2013 by Dan Oswald on https://hrdailyadvisor.blr.com
Depending on the context, that single sentence—He acts like he owns the place!—can either spell disaster or be one of the most positive and flattering things to be said about an employee, says business and leadership blogger Dan Oswald.
If the statement is made out of frustration about an employee who throws his weight around and has a condescending attitude, you might be in trouble. But if it’s said with pride and satisfaction about an employee, then you’ve found yourself a star.Oswald, CEO of BLR®, offered these thoughts on increasing company performance by instilling a sense of ownership in a recent edition of The Oswald Letter.
In the end, don’t we all want people who think like owners? People who treat the company’s resources as their own. People who are interested in what goes on in every aspect of the business. People who genuinely care about the customer. And people who will go to any length to see the company succeed.
Here’s a funny story about having employees who treat the company’s resources as their own. I say funny because as a manager, if you don’t laugh, it could make you cry—or at least pull out your hair. A number of years ago (and by that I mean more than a decade because as I get older, it seems more efficient to count years in blocks of 10!), I pulled a recently hired business unit manager in to have a discussion about his expense reports. It seems that when he traveled, he spared no expense. First-class plane tickets, limousines, and high-priced dinners appeared on his travel reimbursement requests.
The company didn’t have a hard and fast policy on what was considered acceptable travel expenses, so I felt it necessary to have a conversation about what I believed was reasonable.
I explained to the manager that I had noticed what I thought were exorbitant expenses on his travel reimbursement requests. I listed some of the expenses I thought were especially egregious, and knowing that our travel reimbursement policy didn’t prohibit those expenses (yet), I hit him with, “I’d like you to spend the company’s money like it’s your own.” Take that!
With 100 percent sincerity, he looked me in the eye and replied, “But Dan, I am spending the company’s money like I do my own.” And you know what? He was. This was a guy who spent every dime he made on luxuries for himself. He was indeed spending the company’s money as he did his own. Needless to say, he didn’t last long in the job, and I had to tighten up my travel reimbursement policy!
The lesson was that if you have someone with a real sense of entitlement, you might not want him thinking like an owner. It can be really expensive!
But generally speaking, having a host of employees who think like an owner can be a great thing. That’s why Facebook uses the following motto with new hires: “This is now YOUR company.” That simple statement is plastered on all of Facebook’s onboarding materials, and it’s the first thing new employees see when they walk in the company’s training center. It’s a company goal to have every single employee carry a sense of ownership—not just in the individual jobs but within the company as a whole.
Consider the power of getting everyone thinking that they own the place! Searching out ways to improve operations. Looking for innovative ways to cut waste and inefficiencies. Finding new ways to grow the business and improve the bottom line. Isn’t that what all of us want as managers?
The question is how to make this happen in your department or company. How can you instill this sense of ownership in your people? First, you need to hire the right type of person. You need to hire people who think this way when they walk in the door. In fact, at Facebook, they talk about hiring for the culture, not the skill set. Their rationale? Skills can be taught, but mind-set can’t.
Second, you need to train and reinforce the “ownership” mentality at every level in the organization. That means you provide your people with the information and opportunities that will allow them to act like owners. You can’t expect people to act like an owner if they don’t have the information or the freedom to do so in a meaningful way.
Finally, you must recognize AND reward the people who think this way. When people make a contribution because of their “ownership mind-set,” make sure you let others know that you appreciate and respect that type of thinking. A little recognition can go a long way—not just for the person being recognized for his or her work but for others who desire the same thing as well.
Wouldn’t it be great if you could say “He acts like he owns the place!” and “She acts like she owns the place!” about every one of your employees and mean it in the best way possible?
The 9 Essential Skills of Human Resources Management – How Many Do You Have?
Originally posted by Stephen Bruce on https://hrdailyadvisor.blr.com
By Jay Schleifer and Steve Bruce
When we interview a potential new hire, HR professionals assess the candidate against a list of key skills and personal characteristics needed for the job. Let’s turn the tables and see what that list of key attributes would look like for an HR professional.
In no way is our list authoritative, but it is the opinion of people, including BLR® Founder Bob Brady, who’ve spent decades meeting with HR professionals, supporting their goals, and reporting their achievements.
You may agree or not with our assessments, but either way, we’d like to hear about it via the “Share Your Comments” link at the end of the article.
That said, here goes:
HR Management Key Skill #1: Organization
HR management requires an orderly approach. Organized files, strong time management skills, and personal efficiency are key to HR effectiveness. You’re dealing with people’s lives and careers here, and when a manager requests help with a termination or a compensation recommendation or recognition program, it won’t do to say, “I’ll try to get to that if I have time.”
HR Management Key Skill #2—Multitasking
On a typical HR day, an HR professional will deal with an employee’s personal issue one minute, an intermittent leave question the next, and a recruiting strategy for a hard-to-fill job the minute after. And that’s to say nothing of social media, wage/hour, engagement, retention, and a whole host of other things, every one critical to someone.
In HR, if it’s not one thing, it’s another. Priorities and business needs move fast and change fast, and manager A who needs someone hired doesn’t much care if you’re already helping manager B who needs someone fired. You need to be able to handle it all, all at once.
HR Management Key Skill #3—Dealing with Grey
A surprisingly large percentage of the issues HR managers face are in “the grey area.” Is it discrimination? Is it harassment? What’s a “reasonable” accommodation? How far over backward do you have to lean to approve intermittent leave? HR managers have to be able to act with incomplete and “best available” information, and they have to know when to seek the professional help of colleagues, attorneys, and other experts.
HR Management Key Skill #4—Negotiation
Along with grey comes the need to negotiate—there are often two or more opposing views, and the successful HR pro can find an acceptable middle ground. Remember, the goal of negotiation is to end up with two parties that are satisfied with the outcome, and that’s not often easy to achieve.
HR Management Key Skill #5—Communication
HR professionals have to communicate up to management, over to managers, out to potential employees, and down to all levels of current employees. And they have to do it in writing, while speaking to large and small groups and, increasingly, through social media. They have to be convincing, caring, and believable.
HR Management Key Skill #6—Discrete and Ethical
HR professionals are the conscience of the company, as well as the keepers of confidential information. As you serve the needs of top management, you also monitor their actions toward employees to be sure that policies and regulations are followed. You need to be able to push back when they aren’t in order to keep the firm on the straight and narrow. Not an easy responsibility!
Of course, you always handle confidential information appropriately, and never divulge it to any unauthorized person.
HR Management Key Skill #7—Dual Focus
Employees expect human resources professionals to advocate for their concerns, yet you must also enforce top management’s policies. The HR professional who can pull off this delicate balancing act wins trust from all concerned.
There are times you must make decisions to protect the individual and other times when you protect the organization, its culture, and values. These decisions may be misunderstood by some, and you may catch flak because of it, but you know that explaining your choices might compromise confidential information. That’s something you would never do.
HR Management Key Skill #8—Conflict Management and Problem Solving
News flash! Everyone doesn’t always get along with everyone else. High productivity demands that people work together at least civilly. HR has to find ways to allow that to happen. And that’s to say nothing of the myriad other problems that hit HR’s in-box—you can’t be effective without problem-solving ability.
HR Management Key Skill #9—Change Management
Most companies today are in a constant state of flux. Task forces, matrices, and teams spring into being, do their jobs, and disband as others form. Hierarchies have been squashed, and companies have four or five generations working side by side. A lot of people are freaked out by what’s going on. HR has to help everyone cope with the constant changes.
Nine Skills, But Also One Caveat
“HR is a creature of, and serves, the business strategy,” Brady says. “It’s important for HR people to know what that strategy is and what makes the business tick so the approach to HR can be tailored accordingly.
“Never think of HR in isolation,” he advises. “Because if HR professionals think of themselves as ‘just HR,’ that’s what the rest of the organization will think, too.”
Did We Get It Right?
How about our 9 skills? Do you have a different list? Please share it in the comments below. (This article was updated Thursday, August 22, 2013 9:40 AM).
The benefits part-time employees can offer your business
Originally posted November 26, 2013 by Abiramie Sathiamoorthy and Janelle McKenzie on https://www.smartcompany.com
When you Google the topic of hiring part-time employees some interesting opinions come up. There seems to be a perception out there that part-time employees aren’t as committed as their full-time colleagues based on the number of hours they’re willing to work. This is something that we couldn’t disagree with more!
It’s as if the fact that they work less hours means that they have less to contribute, which is as ridiculous as it sounds. What’s more ridiculous and unfortunate is that some employers actually buy into this theory. There seems to be a big perception versus reality gap here.
To begin with, putting in face-time at the office doesn’t necessarily equate to commitment. How many of you know of that one employee who seems to be busy doing a whole lot of nothing for most of their day? And then how many of you know of that other employee who comes to work and works like a machine for three out of the five days during the week? Who do you think is more committed to their job?
Surely it makes more sense to measure the commitment of an employee based on the quality of their output and their overall performance rather than the number of hours they work.
Part-time workers in actual fact are as productive (and perhaps even more so) than their full-time colleagues because they have less time to get everything they need to get done, done! For them, time is genuinely precious so they really make the most of it.
Lately, the topic of parents, in particular mothers, returning to work has come up quite a bit in our circle of friends and ex-colleagues. This particular demographic make up a large portion of part-time employees in the workforce. Try telling a part-time employee who has a family to take care of that he or she is not as committed to their job as a full-time employee and they’ll probably tell you where to go!
And fair enough. If a parent is going to make the choice to continue working after having a family, then trust us, they’re committed to the job! The decision is never an easy one so making it requires a lot of commitment in itself – the commitment to make sacrifices and accommodations throughout the other facets of their life just so they can continue to work and pursuit their career.
With that in mind, just because an employee chooses to work part-time doesn’t mean that they’re not equally as ambitious and don’t have career goals like every other employee. It’s a shame that they can be so easily overlooked for promotions and/or special projects. For part-time employees it’s just as important to still have those career conversations with your managers and make your career ambitions known. Nothing wrong with still dreaming big!
We’re not saying that it’s always easy to accommodate part-time employees, particularly in roles with greater responsibility, but it can definitely be worth it. Assess the individual like you would any other full-time employee – on their capability and performance rather than the number of hours they can put into the job.
Benefits that part-time employees can bring to a business:
Help manage wage costs: If you have to pay overtime rates to your existing full-time employees, which are often at a much higher rate, hiring a part-time employee to take on the additional workload at an ordinary base rate can help reduce wage costs significantly. Similarly, if the workload of your operations doesn’t necessarily justify a full-time resource, hiring a part-time resource instead is an obvious solution.
Improve the retention of talent: Sometimes, full-time work simply isn’t an option for many workers, including key talent within your business who have to change their hours due to changing circumstances that come up in life e.g. parents who have childcare responsibilities. A lot of great talent can be lost from a business if there aren’t any options for them to continue to work on a part-time basis.
Access to a greater talent pool: We all know how challenging it can be to find the perfect person for a particular recruitment need. Extending your search to a part-time pool of talented candidates can significantly help.
Greater flexibility: Part-time employees allow for your business to have greater flexibility when it comes to meeting the demands associated with peaks in your operations. Being able to schedule part-time workers around your operational needs presents a key advantage to managing your labour.
Don’t believe the hype that part-time employees won’t contribute as much, have less to offer or aren’t as committed to seeing your business succeed. From the part-time workers we’ve been speaking to, this couldn’t be further from the truth.
Stories that Will Make HR Scream
Originally posted by Denise Rand on hrdailyadvisor.blr.com
Happy Halloween!!! HR Daily Advisor decided to put together a list of some of the scariest HR Strange but True! stories from this year, guaranteed to frighten any HR pro.
- 10 Most Outrageous Things Applicants Have Done that Did and Didn’t Work—Candidates want to stand out from the crowd and be memorable. However, sometimes their outside-the-box methods just bomb.
- Trick or Treat: Employee Hands Out Pot Brownies to Employees—A former San Diego bus driver joined the ranks of going too far with a prank by handing out pot brownies at work.
- Does that Tweet Scream ‘Fire Me’?—If you’re a Twitter user, you’ve probably seen a few Tweets from disgruntled workers. The problem—Twitter is a public social media site, a fact that this app exploits.
- Strange Sightings at Company Parties—As part of a survey, respondents were asked to recount the wackiest or most outrageous thing they have heard of an employee doing at a company event.
- The Man and the Mooning—After a Chicago investment analyst learned of a colleague’s termination, he took matters into his own hands. He went into an executive meeting and expressed his anger by mooning the group.
- Dirty Rats and Crazy Ants: Here’s Your Workplace Vermin Update—Here’s an animal-related SBT that’s not about dogs, goats, or monkeys (our usual favorites), but about what OSHA calls “vermin.”
And last, but certainly not least, here are a few frightening tales from our readers:
- Toilet Talk or Dirty Seat? Clean It Up—This reader shared a story about how HR had to clean up a messy issue.
- The Creepy Coworker—One SBT reader wrote in about an employee who had his own weird way to personalize his workspace.
- Keep Your Clippings to Yourself—Personal hygiene can be an issue in the workplace. While you may immediately think of body odor as the main culprit, this SBT reader shows that there are other grooming issues that HR may have to address.
Do you have an odd workplace story? Share your story in the comments below!!! Thanks!
Tips to help with negativity in the workplace
Originally posted on https://www.hr.com
Tips for solving negativity in the workplace
A lot of the time people feel that the workplace can be pretty stressful and they are not always so lucky to like every single one of their coworkers and not everyone has the most amazing boss. These are things you must be aware of in the workplace. You have to expect the negatives but to keep it from driving you insane, you have to at least try to keep a positive attitude and potentially come up with solutions to these negative attitudes.
1. Vent: Do not let your negative feelings about something build up, that could lead to a big explosive confrontation, which is obviously something you want to avoid. After work talk to a friend/spouse/ even a pet or anyone that will just sit and listen to your frustration. It gives you an opportunity to share all of your negative feelings, no filter involved and to possibly get some suggestions that might help with the issues you are dealing with. Writing it all down is also a good way to cope. It gives a chance to see them all in front of you, and can potentially give you your own insight on how to solve the negativity.
2. Come to terms: Keep in mind that you do not have the power to change everything that may cause negativity in the workplace. Focus on the things that are in your power and make the appropriate changes to make the negatives into positives. Coming to those terms will help you to further yourself instead of being stuck in a pit of negativity. Stay positive and keep moving forward and you will boost your potential to be successful.
3. Embrace what you have: Remember that things will not always go the way YOU want them to. Just know it isn’t just in your place of business, that’s life. It goes along with step number two where there is a point where you just have to learn to come to terms and accept that yes, there are some negatives you can change but for the ones you can’t, embrace them. It is the only thing you can do.
Stick with the positives and you will be much more likely to succeed. The negatives will be there, but if you learn to get past them or at least learn to work with them, then you will be in the right mind set to get what you worked for.
Time for Open Enrollment
Originally posted by Susan M. Heathfield October 15, 2013 on https://humanresources.about.com
Open enrollment season is upon us, and as employers, we have an obligation to educate our employees about their benefits. Not just a "nice to," to help employees make good choices for their families, this education also lets employees know what their employer is spending for their benefits above and beyond their base salary. This helps employees understand and appreciate their complete compensation package.
How confused are employees about their benefits?According to Forbes, "How confusing is it? Three-quarters of Americans admit to making mistakes during open enrollment, according to a 2011 Aflac WorkForces Report. Just 40% of employees feel well-informed about the benefits their companies offer, and less than half (46%) feel their HR departments are extremely or very knowledgeable about those benefits, Aflac found."
This is why I have written about how educating employees is critical for their understanding and so they make good choices about coverage for themselves and their family. But, benefits are definitely misunderstood. In one recent study, employees estimated that benefits added 30% to their employer's costs to employ them. In fact, the figure was 43%.
I recommend an annual evening benefits review event, so spouses can attend, that emphasizes the cost of the benefits and how employees can best take advantage of the benefits they have for themselves and their families. You want to promote employee appreciation of their benefits.
What better time to offer such an event as during open enrollment when employees are making changes? Employers are already making insurance representatives available to talk to employees - or they should be - as employers are not benefits experts and should trust professionals that they have vetted. Why not extend an educational opportunity?
To provide the basics about open enrollment and to emphasize some must do areas for employers, I email interviewed Erich Sternberg, president of AlwaysCare Benefits of Baton Rouge, Louisiana. Take a look at our interview for a concise overview of open enrollment. Additionally, Erich supplies a list of steps he recommends every employee take during open enrollment.
Additional information about open enrollment is available from About.com's Michael Bihari, MD.