What to do when the boss yells
When things go wrong in the workplace, emotions can run high. Sometimes those emotions can lead to a yelling boss. What do you do if the yelling is directed at you?
It's an important thing to consider. How you react sets the tone for what happens next.
Kat George with Bustle outlines 6 things to consider.
1. Ask To Schedule A Private Meeting
If someone is yelling, it's probably because they're at their wit's end. They feel cornered by whatever conundrum they're facing, and might have become irrational about dealing with it. Whether your boss's concerns are legitimate or frivolous, you can diffuse the situation by calmly asking for a private meeting at which to discuss the meeting at hand. Make it formal: book a conference room and schedule a time that day so you two can sit down and hash out the problem, as it's most likely a solvable work challenge.
2. Explain Yourself
Again, remain calm, but speak up. If your boss has the wrong idea about something you've done, say so. Don't be vindictive or petty in your speech. Keep it matter-of-fact, and explain yourself. If your boss is demanding answers, give them. Be clear and succinct, and keep to the point without waffling on. If you can be direct in your communication chances are your shouting boss will calm down and meet you at your timbre.
3. Own Up To Your Mistakes
Don't make excuses. If you're getting yelled at because you messed up, own it. Denying your responsibility will only make your boss madder. Don't be combative when you're in the wrong, it won't serve you in the long run. Let your boss know that you understand your mistake, are very sorry, and will work as hard as you can to fix the problem as fast as possible. Chances are the more repentant you are about your mistake and the more willing to fix it, your yelling boss will soften and even feel bad about coming down on you so hard. We're all human, even bosses.
4. Offer A Solution
Whatever's going on, whether it's because of your folly or something out of your control, offer a solution. Yelling comes from frustration, so chances are your boss feels cornered, and is ironically probably terrified of being yelled at by their own boss. If you can be creative and show initiative in moving forward, you might be offering your boss a solution they couldn't see on their own.
5. Never Yell Back
Never, under any circumstances, yell back at your boss. Don't give your angry boss a reason to be angrier. Even when they should be more professional, you need to be the bigger person. It might seem unfair in the short term but it will serve you better in the long run.
6. Always Follow Up
When you've had a conflict at work, always follow up to see that it's resolved. After you've been yelled at by your boss, follow up the next day to make sure everything is square. Whether that's working towards the solution, or finalizing the solution, stay on top of it, and show that you care about your job and making things work. No one wants to be in their boss's bad books, especially when that boss is prone to flying off the hook, so be proactive (which you should be anyway at work!) to earn your good graces back.
Why planning for retirement matters
Planning for retirement is a bit of a numbers game. It's not just about deciding when you plan to retire, but also estimating how many years you plan to live in retirement. You also have to figure in the cost of healthcare during retirement which could include long-term care.
According to numbers from the National Retirement Planning Coalition, there's been a significant increase in the life of a 65-year-old over the past generation.
In 1980, the average life expectancy for a 65-year-old man was 79.1 years and for a female it was 83.3 years. In 2010, that number increased by over 3 years.
While 3 years may seem small, it can have a financial impact on those living in retirement.
An example from the from the National Retirement Planning Coalition shows a 21 percent increase.
$50,000 of annual expenses in retirement
- 14 years in retirement = $700,000
- 17 years in retirement = $850,000
The example above does not include the cost of healthcare in retirement which can drive up the cost. The Insured Retirement Institute (IRI) and Health View Services estimate the cumulative health care expenses for a 65-year-old man in 201 was $370,000 and for a woman $417,000. That does not include the cost of long-term care.
The majority of workers today depend on individual account plans, defined contribution plans and individual retirement accounts to save for retirement.
Tips to building a wellness champion network
Original post by shrm.org
A wellness champion network is a group of employees who work to improve the health and culture of the workplace in conjunction with an employer-sponsored wellness program. By socially connecting with others and helping to educate their co-workers about program offerings, wellness champions strive to achieve this shared goal.
For companies that have champion networks in place, their champions are crucial to how program information is communicated to employees—and the level of acceptance their programs receive.
Research by StayWell, a health engagement firm, has shown promising connections between the use of wellness champion networks as a part of organizational culture and wellness program outcomes, such as health risk assessment completion rates. Employers are recognizing the potential impact of the social influence of wellness champions.
RELATED: 14 tips to help your company implement wearables in wellness programs
Employer Guidance at a Glance
Wellness champions generally volunteer for this role; it is not part of their paid position. And a company can have a handful of champions or it can have hundreds, depending on the company size and number of locations.
Though there is no clear evidence to indicate what constitutes an optimal number of champions, experienced wellness practitioners often recommend setting a target of a representative 1 percent of your workplace population to serve as champions. A “stretch goal” could be to have up to 3 percent of your workforce serving as champions.
What does it take to be a wellness champion? The one essential characteristic for an individual to possess is a passion for good health. Whether champions aim to lose weight, manage their diabetes, become more active or stop smoking, or if they have already achieved their health goals, champions need to believe in the value of health improvement and be willing to support the benefits of corporate wellness programs—and to share both their passion and experiences with others. These are individuals who truly embrace the notion of “walking the talk” and strive to be positive health role models to their peers.
Creating a Wellness Champion Network
If you think your organization would benefit from a wellness champion network, or if you already have a network in place and are looking to enhance or improve on how the group currently operates, think about the following questions:
Who are your top wellness champion candidates?
Seek out employees with the following characteristics:
- Passionate—Employees who aspire to be champions and have enthusiasm for enhancing the culture of health at their workplace.
- Social skills—Employees who naturally make connections with and show compassion for their co-workers. Champions should be easy to approach, have strong communication and leadership skills, and be looked up to by their co-workers.
- Role model qualities—Employees who express a personal interest in healthy lifestyles, regardless of their current health status, can be excellent advocates for healthy behavior change.
What roles and responsibilities will you assign your wellness network champions at various levels?
This is closely tied to the goals and objectives employers hope to achieve. For example, tasking wellness champions with helping to improve awareness of wellness programs and increasing engagement in health education opportunities across the employee population can help create or enhance a culture of health at the workplace, as well as improve program participation. In addition, wellness champions can be responsible for:
- Collaboration with established groups within the workforce.
- Communication with location-specific leadership.
- Providing feedback to corporate benefits/HR departments regarding program implementation and offerings.
What internal communications systems need to be in place?
Establish a communication structure for the network that aims to empower employees with information worth sharing among their peers. To do this:
- Ensure that champions are provided clear expectations from a wellness leader about the responsibilities of network membership and how expectations fluctuate based on program-year initiatives.
- Ask about conflicts of interest. Consider screening volunteers about interests outside of the company related to commercial health products or programs.
- Encourage network members to consider how they can effectively reach out to employees and keep management informed around the feedback they receive.
- Consider establishing reporting metrics, giving your wellness champions and leaders known targets and a consistent structure for reporting their initiatives.
For example, you may choose to tie results of your wellness network to your overarching employee health management goals, or to the three pillars of a comprehensive wellness program: communications, culture and incentives.
Employees involved in the network need to be able and willing to dedicate time to the role, and they need to have the support of their supervisor or manager for the responsibilities and expected time commitment of being a champion. StayWell’s research indicates champions average about 12 hours per month on wellness activities at their locations.
What metrics should be used to measure increase in wellness events/programs?
Metrics should align with the overall goals and objectives established for your wellness champion network. These may include:
- Program participation rates, overall and/or tracked by location or facility.
- Employee satisfaction with specific aspects of the program (that may be influenced by the wellness champions).
- Changing cultural norms, such as food orders for meetings and events and vending machine sales, through the use of a culture assessment.
Tips to Ensure Network Success
The following are examples of what champions can do to promote improved health throughout an organization:
- Routinely communicate. Ensure that wellness program and policy information/updates are received and understood by their fellow employees.
- Be visible. Serve as role models to other employees by implementing and actively participating in program offerings.
- Share wellness stories. Testimonials can be a profoundly effective motivation tool.
- Host wellness-related educational events. These can include “lunch and learns” to promote healthy behaviors (healthy eating, exercise) and stress management techniques.
- Organize physical activity. Mid-day walks and after-work exercise are examples.
- Coordinate health fairs and onsite screenings. This will involve working closing with HR staff and management.
- Keep the program fun!
This wellness champion network tip sheet poster can be printed and posted at your worksite.
A final point: Once you establish a wellness champion network, it’s essential to nurture it so the team can continue to support your corporate health initiatives.
Technology-free moments you should add to your workday
Technology cannot be tossed out of the workplace. For many, it is seen as a lifeline to get work done. But there are times the clacking of keyboards or the latest Twitter update needs to be set aside.
Tony DiCostanzo, a frequent Forbes contributor and president and founder of BookPal, cites moments in your workday where technology could and should be left behind.
Make eye contact
If your colleague comes to you with a question, look them in the eye and skip the Facebook skimming. Flipping through text messages and social media while someone waits on you is the equivalant of turning your back on that person.
Bring the notebook
At your next meeting, leave your laptop at your desk and grab pen and paper. Studies suggest those who go old fashion remember important ideas and conversations better than those that break out the laptop. When you get back to your desk, copy your handwritten notes into a Word document or Excel spreedsheet.
Silence
A crucial moment interrupted by a ringtone could create a different outcome depending on the situation. For example, an interview. It's best before walking into any meeting or interview to silence your phone.
Practice what you preach
A tip for managers. If you get agitated at someone bringing their laptop to a meeting or forgetting to silence their phone, remember to do the same. Employees follow your example.
Aging workforce means rethinking benefit strategies
More gray hair in the workforce is becoming the norm as more workers are putting off retirement.
The Center for Retirement Research at Boston College found workers are delaying retirement because of a lack of traditional defined benefit pension benefits, a later Social Security retirement age for full benefits and the declining number of employer-provided retiree health benefit programs. However, there are some that keep working for financial reasons or because it keeps them busy and sharp.
The Boston College researchers expect the average retirement age to increase by a full year from the current age of 61.8 to 62.8 over the next three decades.
Joanne Sammer, a New Jersey-based business and financial writer, shared with shrm.org how the older worker can affect your company's benefit plans.
Workplace Implications
An older workforce has significant implications for employers and the organizational culture. There are plenty of positive aspects of having more older workers in an organization. For one thing, many older workers are talented, well-trained, and have deep life and workplace experience that can be invaluable to any organization. But the value that comes from having older workers does not necessarily accrue automatically. Companies can cultivate this value by:
• Fostering generational ties. “Employers should develop strategies for capitalizing on the positive opportunities that multigenerational workforces can create, such as mentoring, knowledge transfer, diversity of perspectives, and cross-training on technology and other skills,” said Debra Friedman, member of law firm Cozen O’Connor in Philadelphia.
At the same time, employers will need to manage some of the challenges associated with older workers. “When employees stay in the organization longer, the balance of generations and the gaps between them become greater,” said Chris Cordery, senior vice president of sales at RealMatch, a recruitment technology firm in New York
Cordery suggested that employers pay close attention to how various generations interact and work together. Designing events and activities that allow employees from multiple generations to get to know each other and socialize a bit can also help prevent or ease any tensions in the workplace, he said.
• Offering accommodations. There are legal issues to consider as well. For example, “employers may experience a higher volume of Family and Medical Leave Act leave requests from its aging workforce, as older employees may have more serious health conditions and/or need to care for aging parents and spouses,” said Friedman.
Older workers may also require more accommodations in their work environment. In these cases, employers need to be vigilant in making sure the organization and individual managers and supervisors are well-versed on various legal requirements for making such accommodations, including the federal Americans with Disabilities Act and relevant state and local laws.
“Employers also should be proactive in training their workforces to prevent age bias in recruiting, hiring, performance management, retention and workforce reorganizations,” said Friedman.
• Phasing retirement. Just because employees are staying in the workforce longer does not mean that they want to keep working forever. Employers can offer flexible work arrangements, such as flexible hours and scheduling, and telecommuting opportunities. These efforts can include a formal phased retirement program that allows employees to keep working while reducing their hours, and potentially their responsibilities, over time.
“An employee who is aging may still want to play a vital role in the organization, but may not be able to contribute in the same way and at the same speed,” said Beth Zoller, legal editor for XpertHR USA, a provider of HR information resources. “If a worker is no longer able to perform a specific job, the employer should evaluate whether an employee’s skills and talents may be used elsewhere in the company.”
The Benefits Question
Benefits and compensation can also reveal the differences between older and younger workers. “Employees later in their careers may be more motivated by a 401(k) match, while employees earlier in their careers may be more excited about educational reimbursement,” said Jackie Breslin, director of human capital services at HR services provider TriNet in San Leandro, Calif.
Because older individuals tend to have higher health care expenses, employers with a large number of older workers could see higher health benefit costs. Friedman urged employers to implement wellness programs that can help the entire workforce to identify and manage any chronic health conditions.
Zoller suggested employers increase their workplace safety efforts to help older workers. For example, employers could install guardrails, better lighting and other improvements to help ease the strain on older workers.
Growing Awareness
Employers are recognizing the trend toward longer work lives and the implications for the workplace. A 2014 survey of nearly 2,000 HR professionals by the Society for Human Resource Management found that 36 percent were aware of the aging workforce trend and were examining their internal policies and management practices to address the change, while 20 percent had already done so and determined no changes were necessary. Another 19 percent were just becoming aware of these issues.
This awareness is critical. The changes and accommodations necessary for older workers are not extensive. They simply require employers to have open eyes, ears and minds in order to see potential challenges and pressure points for older workers and take steps to alleviate them.
Joanne Sammer is a New Jersey-based business and financial writer.
7 tips to get employees listening to your benefit chat
Employees care about their health care benefits. It's an important part of why they get up and go to work each day.
However, when it comes to open enrollment, many zone out and often forget the pile of paperwork offered each year to figure out what's happening with their benefits.
Alison Davis, founder and CEO of Davis and Company, offers 7 tips to cut the clutter and get employees to listen.
1. Tell the 'Why?' behind changes.
Tell the "why" behind changes. Why does your company offer benefits? How does the package stack up against the competition? Answer these questions for your employees, and then share the reasoning behind your decisions. Chances are, you thought carefully about changes, looked through the data, and made strategic decisions based on cost-benefit analysis. Walk employees through that process.
2. Use the inverted pyramid to organize information.
This classic structure puts the most relevant information first and saves the details for lower down in the message. And it works for any kind of communication, from e-mail to enrollment packages to benefits meetings.
3. Focus on what employees need to do.
In these information-overloaded times, employees want you to cut to the chase and tell them what action is required. So be clear, with content such as "Five decisions you need to make" and "A three-step process for choosing your benefits."
4. Be visual.
Instead of long narrative copy, break content into easily scannable segments. For example, create a table that captures key changes to next year's benefits. Or add a sidebar with a checklist of decision items. And whenever possible, use icons, photos, or sketches to illustrate your points.
5. Avoid the urge to sugarcoat.
Communicating benefits is often a "bad news, bad news" proposition. Sometimes costs increase; other times benefits are eliminated. To maintain credibility, it's important to communicate honestly. Tell employees why a change was made, how costs were managed, and how they can choose and spend wisely.
6. Don't be shy about celebrating good things.
Use communication to remind employees about benefits that are designed to make their lives better, such as flexible spending account debit cards, preventive care, discount gym memberships, and free financial advice.
7. Be service-oriented.
Include tips, advice, and Q&As that will help employees be smarter consumers and live healthier. Here are some examples of service-oriented topics you can integrate into your communications:
- How to determine if you're saving enough for retirement
- Low-impact ways to get more exercise
- How I saved $300 on my prescriptions
- Five often overlooked discounts offered by the company medical plan
RELATED: Why Companies Are Wasting The Money They Spend on Pay and Benefits
Kaiser Family Foundation finds states refusing Medicaid expansion paying more
The Kaiser Family Foundation surveyed Medicaid directors in all 50 states to get an overview of how the Affordable Care Act and its implementation is affecting the program.
Today, KFF posted the results of the survey on their website. The extensive report focuses on state Fiscal Year 2015 and state Fiscal Year 2016.
NPR.org offers a synopsis of the findings. The bottom line: the 22 states that didn't expand Medicaid eligibility as part of Obamacare last year saw their costs increase twice as fast as states that extended benefits to more low-income residents.
Those states not broadening their Medicaid coverage saw costs rise 6.9 percent in the fiscal year that ended Sept. 30. The 29 states that accepted the offer for President Obama to foot the bill for expanding Medicaid only saw a 3.4 percent rise in cost.
Those states with the modest increase in cost saw Medicaid participation grow by 18 percent. That's 3 times as much as the states that sat out.
Before Obamacare, Medicaid was not an option for able-bodied adults who didn't ahve children. The expansion opened the door to all adults with incomes up to 138 percent of the povertly level to enroll. In 2015, the federal government paid the entire bill for those people. Next year, the federal share tapers to 90 percent.
The Medicaid enrollment is expected to slow down in 2016, according to the KFF survey.
Click here to read the Kaiser Family Foundation survey report.
Senate bill aims to expand telehealth services for veterans
A bill introduced in the Senate aims to improve health care for disabled or rural veterans by expanding telehealth services.
Senators Joni Ernst (R-Iowa) and Mazie Hirono (D-Hawaii) introduced the Veterans E-Health & Telemedicine Support or VETS Act last week.
The bipartisan legislation would allow Department of Veterans Affairs Physicians to practice across state lines. The physicians would also be able to provide telehealth services, including mental health care, to patients in the comfort and privacy of their own homes.
The current law allows the Veterans Administration to waive state licensure requirements only if both the patient and physician are physically at a VA facility. And home telehealth requires both physician and patient to be in the same state. These barriers can deter veterans from seeking medical help.
An announcement of the bill was posted to Sen. Ernst's website with the following comments included.
“The bipartisan Veterans E-Health & Telemedicine Support Act moves us one step closer to achieving more affordable, patient-centered health care that our veterans deserve by embracing telehealth services to offer physician care and health treatment beyond the walls of a VA facility,” said Senator Ernst. “Telehealth care is an innovative and important means to meet the wide-ranging needs of veterans in Iowa and nationwide, including the invisible struggles of mental health care.”
“Our nation has a moral obligation to provide the best care for all veterans,” said Senator Hirono. “This legislation would eliminate the added burden of traveling long distances, or even to different states, in order to see a doctor. The VETS Act will build on a VA telemedicine program that is proven to work and removes barriers to accessing care particularly for veterans in rural areas like Hawaii’s Neighbor Islands.”
Click here to read the announcement.
Click here to view the bill.
Pay attention to Medicare Part D Coverage and 5 other things you should know during open enrollment
Once a year Medicare beneficiaries get the chance once a year to make a change. Open enrollment runs from Oct. 15 through Dec. 7.
Medicare beneficiaries can choose from original Medicare which is provided by the government or Medicare Advantage which is offered by private health insurance companies.
Beneficiaries can also change their Part D plans which provides prescription drug coverage.
Part B Premiums May Be Increasing for Some People
A report this month in the AARP Bulletin, based on data from the Medicare Boards of Trustees, finds 1 in 7 Medicare beneficiaries could see their Part B premiums increase as much as 52 percent next year.
The increase will go into effect if there is no cost-of-living adjustment for Social Security in 2016, but it will apply mainly to those already paying higher premiums because of their income and affect those who pay premiums directly to the government. Most people making direct payments are doing so because they are delaying Social Security benefits, a strategy that can increase their future monthly payments.
“Should folks in the latter situation sign up for Social Security now?” asks Patricia Barry, a features editor for AARP Publications who wrote the AARP report and author of "Medicare For Dummies.” Under the law, those who have their Part B premiums deducted from Social Security cannot be subject to a premium increase.
Barry says applying for Social Security in October may allow people to save money on premiums in the short run but could cost them more in the future. “They might be giving up higher [Social Security] payments for the rest of their lives for the sake of what could well turn out to be just one year of inflated Part B premiums.”
Pay Special Attention to Your Part D Coverage
Although it’s a smart idea to review your health insurance options each open enrollment period, experts say most plans stay largely the same each year. Instead, most people will find changes in Part D plans.
“It’s something [consumers] want to check into every single year,” says Kristin Romel, a health and life agent with Alpine North Insurance Agency in Alpena, Michigan.
Romel explains that many companies use a claims-based system for determining prescription drug costs and coverage. A medication for which they had a large number of claims may end up moving into a tier with higher copays. However, other insurers may not have had the same number of claims for those drugs, and the out-of-pocket costs for those prescriptions might remain lower in other plans.
Barry’s research supports this finding. In the last few years, she has analyzed what different Part D plans in the same state charge as copays for the same drug. “Those copays vary enormously, often by more than $100 for a 30-day supply, and sometimes by a lot more,” she says.
The Network May Be More Important Than the Price
Those shopping for a Medicare Advantage plan may gravitate toward the option with the lowest premium. However, there is more than price to consider.
“Patients should be scrutinizing the providers [in a plan’s network],” says Colin LeClair, senior vice president of business and product development for ConcertoHealth, a health care provider for dual-eligible Medicare and Medicaid patients. “The quality of providers is far more important than cost.”
While it may hard to gauge the quality of unknown physicians, Medicare beneficiaries should at least check a plan’s network to see if their preferred doctors and facilities participate. “You’ve got to be careful with little, fly-by-night companies,” Romel says. “Are hospitals actually going to take that insurance?”
Your Mailbox Is Full, but the Best Help May be Found Elsewhere
Barry has a simple piece of advice when it comes to all those brochures you’ve received: “Ignore that avalanche of mailings from Medicare plans that are coming through the door.”
Instead, use the plan finder at Medicare.gov to look over your options. Your State Health Insurance Assistance Program may also be able to help you navigate your choices. LeClair says he finds a lot of his company’s clients bring their stack of mailings to the doctor’s office.
“Physicians should not be advising patients on which plan to use,” LeClair says, “but they can help [patients] understand them.”
65-Year-Olds Need to Enroll Even If They Delay Social Security
Open enrollment is only for those who are already enrolled in Medicare, but John Piershale, a certified financial planner and wealth advisor with Piershale Financial Group in Crystal Lake, Illinois, says now is a good time to remind 65-year-olds that they need to enroll in Medicare, or they will face penalties.
For those filing for Social Security by age 65, enrollment in Medicare is typically automatic. However, those waiting to claim Social Security until a later age will need to be proactive about enrolling. The initial enrollment period runs for seven months and includes the three months before your birthday month, your birthday month and the three months after it.
Failing to enroll in Medicare during this period results in a 10 percent increase in Part B premiums for every year you delay enrolling. “A lot of people don’t know about [the penalty], and there is no way to fix it,” Piershale says.
The Biggest Change to Medicare Is One You Can't See
One of the biggest changes coming to Medicare is one that won’t be immediately obvious to patients, LeClair says. Many insurance companies are moving toward outcome-based contracts with providers, which could change how patients are seen by doctors. These contracts are intended to reward physicians who are, for example, successfully managing chronic conditions and reducing hospital admissions.
“Historically, [insurers] paid physicians on a fee-for-service model,” LeClair says. That system encouraged physicians to move through patients quickly and possibly order unnecessary testing and other services. “Now you have providers focused on doing less and providing better outcomes,” LeClair says.
From a patient perspective, an emphasis on positive outcomes may mean shorter wait times to get in to see a doctor and more time spent with a physician once you’re in the office.
Until outcome-based care becomes standard, Medicare beneficiaries can use the annual open enrollment period to switch to a new plan with different providers if they are unhappy with their options. However, to make the most of the opportunity, you’ll need to compare more than just the price. “Don’t go cheap on your health insurance,” Romel advises. “Don’t put a price tag on your health.”
President Obama silently signs PACE Act into law
There was no fanfare when President Barack Obama signed into law a bipartisan change to the Affordable Care Act (ACA). The PACE Act was signed alongside eight other bills on Wednesday evening.
The PACE Act, known in longform as the Protecting Affordable Coverage for Employees Act, was approved overwhelmingly by Congress last week. It redefines a small employer from one with 50 employees or fewer to an employer with 100 employees or fewer.
RELATED: ACA tweaks help small employers, but add confusion
The change was intended to stabilize the group market under the ACA. However, small businesses raised concern the change would mean higher premiums for their employees.
The bill's Republican co-author, Sen. Tim Scott (R-South Carolina) released a statement Thursday praising President Obama for signing the bill. However, Scott remains "committed to a full repeal of the health care law."
Since 2009, there have been few changes to the healthcare law.